What our Customers say...
I have to say I admire and appreciate the work SERVPRO does. I’ve been on many claims where I’m inspecting the roof and the team is diligently working as an unit to restore the interior. Great company with great people.
We had a "VERY messy situation" to say the least behind our office building before we called SERVPRO to cleanup it all up. Thank you guys so much for making our work environment a WORK ENVIRONMENT again!
Thank you El Dorado Hills SERVPRO for coming out the same day, and drying out our carpet before mold had the opportunity to grow! We greatly appreciate your help!
Our maid service told us to call SERVPRO, and I am so glad they did! We had no idea your company existed.
We had been living with bathroom mold for over a year. I would scrub almost everyday to get rid of it for it to only reappear within a few days.
Your company came out, and was able to mitigate the problem at hand in one day! We are so happy we called you, and will be recommending you to our friends and family in the future!
In the middle of the night, our toilet supply line burst and we were rudely awoken to all of our carpet and floors in an inch of standing water. Your company came to our house in the middle of the night and made our hectic night turn into a pleasant experience. Not only did your team bring us coffee at 4am, but you also made sure we were well taken care of and happy with the work. We greatly appreciate having a company like yours in our neighborhood. Thank you SERVPRO!
We had a roof leak last weekend, and unfortunately, we have been out of town and didn't notice until we got back. The ceiling in the living room fell to the floor, and our lives seemed like they flipped upside down!
We are so happy we called your company. Thank you for taking the time to make sure we were safe and sound during this frustrating time. You even brought treats for our dog Sandy and she loved them! THANK YOU SERVPRO!!!
now I know who to call - el dorado hills SERVPRO is the company to use for sewage cleanup! they are very professional and knew the answers to questions I had. thank you!
Service is impeccable!!!!!!!!!! Thanks again!
SERVPRO of El Dorado Hills/Placerville came to my home in the middle of the night to soak up the water that flooded my entire kitchen. Luckily, they said mold didn't grow and because they were there so soon after the incident happened, it was unlikely that any mold would grow from this flood. Thanks SERVPRO!!!
We had a sewage backup last week in our downstairs bathroom. Our neighbor told us to call SERVPRO of el dorado hills and placerville. We're happy we did! Kelsey always kept us informed about what was going on during the whole process. For an elderly couple, this meant the world to my wife and I. We never had to worry throughout the whole process. I am very happy.
Stanley and Isaac are outstanding technicians. Very informative and always arrive on time! I couldn't have asked for a better experience with this company.
So glad these folks got our office back up and running! Call them for immediate and dependable service! They won't let you down!
SERVPRO of El Dorado Hills is awesome! They spent two days in our home cleaning the mold from our shower. Unfortunately, the tile and shower pan had to be removed due to how bad the mold was. But, I'm glad we had such professional technicians doing the job for us. Thanks again!
This company is outstanding! We called them because our hot water heater burst in the middle of the night. They were at our house within an hour and arrived at 3:30am!!! Now that's service!
Thanks again guys, you really saved my family and I!
This is the 2nd time we have used SERVPRO of El Dorado Hills/Placerville and we are still so impressed with how well maintained the vehicles are, how tidy the staff looks, and how wonderful they treat us when we have had our hot water heater break and now this week we experienced a dishwasher leak!
I am so happy that we know SERVPRO of El Dorado Hills/Placerville will always help us out... whatever time of day that may be!!!
Thank you again sooo much, you guys rock!
Thank you Sabrina for coming to my home today and alerting us on the mold problem we thought we had in our bathrooms. Your quick response and professionalism was extremely welcoming. We hope our property management company hires SERVPRO of El Dorado Hills/Placerville to complete our repairs.
I recommend you calling Sabrina if you think you smell a strong, musty odor, notice black marks on your walls, windows and floorboard areas.
Again, her professional demeanor and quick follow up is impeccable!
Thanks again Sabrina for your time today!
Thank you! We are so grateful to have called/found your company. We truly appreciated your help eliminating the damage from leaks. Your professionalism and customer service through the whole process was exemplary. We would highly recommend your company/team to anyone requiring such services.
I can't thank you enough for taking care of my clients and getting that taken care of so quickly. They love it it's so much better you guys did a great job!
Thanks for the quick response enabling us to continue to care for our patients and keep the clinic open.
Thank you so much for responding to our water emergency while we were away. It would have been very difficult for us to get back home in a timely manner to deal with everything. I felt very confident that you would do what ever was needed. My grandson and his niece had all good things to say about you guys. Thanks again and I will refer you to anyone who needs these kinds of services.
Kelsey you were a pleasure to meet and see in action. You are a real professional.
Sabrina has been extremely communicative and I really appreciate it.
GREAT SERVICE/FOLLOW UP
Thank you so much for taking care of my parents. You made a bad experience manageable and I know they are very happy and appreciative.
You Guys Rock!!!
Thank you for taking care of our home and accommodating our budget! We are grateful to have our house and belongings cleaned and are looking forward to moving back in!
You guys and gals killed for us today. Thank you from the bottom of my heart!!!
GREAT JOB. Isaac was great. Very professional and did great work.
Thank you SERVPRO for being the best restoration company in the area! I can't thank you enough for everything you did for us in such a short amount of time. Thank you!!!
No improvements, everything was stellar - Great work, great communication - would definitely recommend to friends and use in the future.
You guys were phenomenal! Thank you so much for your professionalism, service, and patience.
Thank you Kelsey!!! YOU have been AMAZING! And, I have to compliment all of your team that I came in contact with. They were all outstanding, Callie and Isaac are excellent and professional!!! Merry Christmas to all!
Great service! Great staff! Thank you!
Thanks for all you did for us, you guys really helped us through a tough time and you were so nice about it too. We will not forget it.
Devin was absolutely fantastic and very professional (a super cool guy, too)
You are AWESOME!
You made a really difficult situation a lot better
Keep up the good work. Thank you for being so thorough and professional during the demolition and mold removal process. Great job!!!
They saved our granite counter top which is great!!!! :)
Thanks for coordinating everything
No one took me seriously about my allergic reaction to the mold. You did.
We didn't even miss a day of work! You guys rock!
You responded so quickly and made us feel back in control. Thank you!
Thank you so much!! Your team is amazing!!!!
I can't believe I ever used anyone else.
You are awesome!
Devin & Isaac are exceptional representatives of your company.
They are incredibly courteous and professional.
You made it so much easier on me. Thanks!
Patient and professional. Thank you for being compassionate.
The best commercial team I have had the pleasure to work with.
Professional, caring, knowledgeable, and efficient. 07/25/2016
Thank you so much for all your attention! It really goes a long way, and I really appreciate you and your team! Please extend my gratitude to them as well!!
You will be on our preferred vendor list, as we have another property about a mile away from ours. Best service we've ever had.
Thank you so much for the awesome cleanup job!!!!! 5/11/16
Two of my properties flooded in one day. It was awful. But you guys took care of my tenants and we were back to work in less than three days. 11/4/2015
My car smells better than it has since it was new! I didn't know you could deodorize a car like THAT. 4/20/2016
My renters left my home smelling like cigarette smoke. I found SERVPRO online and they were thorough when inspecting my home. They went through all the steps and I felt completely confident in their abilities. They gave me a range of options that I could choose from. They were so patient with me! The best part: my rental house smells like new. 12/1/2015
Great service from start to finish! 3/30/2016
My garage caught on fire. Soot was everywhere, including inside my house. SERVPRO came and worked with my insurance company, making sure that I was back in my house after 3 days. They cleaned everything top to bottom. They used green products because I have a small child. They even played with my dog! The team was efficient, professional, and thoughtful.
I can't believe how clean my restaurant is. 23 years is a long time to go without cleaning. 3/22/2016
I can't believe you got the smell out! We thought the cigarette smoke smell would never go away. Thank you!!! 3/4/2016
Thank you for taking care of my family when a tree fell on our house! Your team was very compassionate towards my kids. I can't tell you how much that means to me. 2/17/2016
Your team was professional and expedient. I was worried I wasn't going to be able to sell my house with all of the damage but you made it "like it never even happened!" I sold my house for a GREAT price and even though I now live out of state, you can bet I'll tell all of my friends. 2/17/2016
In a world in which customer service seems to be going down the tubes, Doug and his team were a breath of fresh air. I had an urgent issue arise due to damage to my shower just prior to a scheduled appraisal. They were able to come over the same day I called, were innovative with their approach, responsive, professional, and told me they wouldn't charge if they were unable to resolve the issue. I can't recommend them highly enough! 2/15/2016
You guys were the only thing that went right about my loss. Thank you for being so respectful while you stored my furniture; always letting us come by at any time and get things. My daughter adored your gift and you made us feel so taken care of.
There was nothing to improve on. Fantastic service! Very professional service. Excellent response time, with friendly and excellent staff. 1/15/2016
A glass table broke on my patio. I called SERVPRO and they came and cleaned up that mess. They were so careful and thoughtful and made sure that no stray shards of glass were on the ground. They made sure that I was safe and so was my dog. I can't thank them enough.
Our home caught fire and you turned a heart-breaking situation for my family into a hopeful one. Your team made us feel taken care of and cared about. We cannot thank you enough for the kindness you showed to us and our home. 12/7/2015
SERVPRO of El Dorado Hills/Placerville was wonderful to work with. They responded fast and answered all of my questions. I couldn't have asked for a better team.
You run an A+ organization and I was proud to have you on my loss.
Everything was great! We are completely satisfied with their work and would highly recommend SERVPRO to our friends and family! 10/13/2015
You guys are so wonderful! We cannot thank you enough for all of the professional time and energy you put into helping us through this very stressful ordeal. We so appreciate your sweetness with out puppy. She is a much calmer dog now as she is sure all who enter her home will give her treats! 10/5/2015
The SERVPRO team was very professional and thorough when handling our loss. They quickly took care of a stressful situation and never left without finishing their work. We could not be more thankful to them for helping us with our loss.
I thought the cat urine smell would never get out of that carpet! SERVPRO did their absolute best and thoroughly explained their cleaning process to make sure that we understood. They didn't over promise and I was pleasantly surprised with the end result. They even took care to use green products because one of my children has an allergy to certain chemicals.
I appreciate the respect you gave to my home, personal belongings, and integrity while working here. Your patience in explaining the work and possible contamination were very helpful. Your quick response also made a very stressful situation so much easier to handle.