SERVPRO of El Dorado Hills / Placerville Employee Photos

Male owner wearing blue shirt

Douglas Scott

Douglas Scott is the co-owner of SERVPRO of El Dorado Hills/Placerville along with his wife, Kelsey, operating this franchise since 2014. As one of the owners of SERVPRO, he oversees large loss jobs we receive, traveling and responding to them as needed. Some catastrophic disaster events he handles are hurricanes and wildfires such as the Camp Fire in Northern California in 2018. In addition, Doug constantly plans for the future growth of the company. Within the company, Doug holds a certification from the EPA in Lead Paint Abatement, and from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Fire & Smoke Restoration, Health & Safety, Odor Control, Applied Structural Drying, Carpet Cleaning, and Trauma & Crime Scene. Before SERVPRO, Doug was in the U.S. Army for five years, in the uniformed law enforcement branch, as a military police officer, and a fifteen month tour in Baghdad. After the military, Doug attended Central Texas college for business where he developed his leadership, management, and networking skills. He enjoys spending time outdoors, from skiing and fishing, to camping with his family. Doug has five children who inspire him every day. He wants to provide a better future for his children and for his employees to be the best they can be. He is motivated by the success of his team and the development of the company drives him daily. The best asset as a business owner is allowing his managers and staff to give them the ability to do their job, and self-learn with minimal guidance.

female owner with green shirt

Kelsey Scott

Kelsey Scott is the co-owner of SERVPRO of El Dorado Hills/Placerville along with her husband, Douglas, operating this franchise since 2014. As one of the owners of the franchise, Kelsey manages the large losses when out in the field. In the office, Kelsey handles all the company accounts such as daily transactions and reviewing the final billing of each job. In addition, she oversees the training, quality assurance in education, and identifies areas where training or skills are needed. Kelsey holds a certification as a Licensed General Contractor, and from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Fire & Smoke Restoration, and from the American Bio-Recovery Association (ABRA) a certification as a Bio-Recovery Technician. Prior to SERVPRO, Kelsey spent many years as a Veterinary Technician working in an Emergency and Critical Care unit for small animals. Kelsey has a compassion for animals and loves her horses, and has been horse riding since she was two years old. She also enjoys camping with her husband and five kids. Kelsey is inspired to give our customers the opportunity to have a great experience, and most importantly, showing her daughters that you can be a woman in a male dominated field and be successful at it. Kelsey is motivated by the opportunity to teach people and give them better skills that can impact their life long term. She contributes to the customer experience by ensuring all their concerns and/or needs are met in a timely manner. Kelsey can be very involved in the customer’s journey or in some cases, very little, as it varies with each customer. She wants to empower others to handle and make their own decisions, but she is always there to guide them every step of the way.

male employee with jacket

Justin Bearden

Justin is a production technician at SERVPRO of El Dorado Hills/Placerville, and has been working with us since February of 2021. As a production technician, he actively communicates with the crew chief and coordinates work to ensure that the customer’s needs are met in a timely manner, maintaining order and cleanliness in the warehouse, the vehicles, and the equipment, as well as understanding the procedures for different types of damage restoration work like setting up containment, identifying materials, and documentation. Prior to working with SERVPRO, Justin had an interest in the automotive industry, followed by earning an associate degree in automotive technology at the Universal Technical Institute. Justin has a number of certifications predominantly in the automotive industry such as basic electrical, electronic steering & suspension, engine performance operation & testing, engine repair, advanced climate control systems, base brakes, advanced brakes, and diesel engine performance. After obtaining his degree, he took on a job with a mobility company where he installed and serviced accessibility solutions such as platform lifts and motorized stair climbing chairs. Justin’s hobbies outside of work consist of reading philosophy novels, writing songs and working on cars. His inspiration is to be someone with the integrity to work hard and not ask to be recognized and compensated for it. Justin’s drive and motivation is to fix problems and make life more easy for people. Similar to his last job, he takes pride in helping others. As for his contribution to the customer experience, Justin aims to provide a professional and courteous experience as he is eager to help the customers he serves.

male crew member wearing glasses and beard

Stonewall Edmonds

Stonewall is a Crew Chief at SERVPRO of El Dorado Hills/Placerville working with us since August 2019. As a crew chief, the biggest role is managing the job and the communication between our company and the customer. He works to set up and establish efficient job flow,  perform and supervise production work, and monitor the assigned job from start to finish. Prior to working with us, Stonewall worked for a large hardware store for many years. He is proficient in various types of mitigation and restoration work, and certified in electric work and forklift machinery usage. When he is not working, he enjoys working with cars such as engines, motorcycles, and his jeep; outdoor activities such as camping, snowboarding, skateboarding, and any extreme sport; but most importantly, spending time with his daughter. Stonewall’s daughter is a huge influence in his life, and inspires him to be a better person, both as a father figure and as a friend. He is also inspired to work hard daily, putting extra effort in his work knowing a job is done better. As he works, he is very meticulous and conducts each job carefully. Until he came to us, Stonewall had never worked for a small company with direct communication with the owners of the business. His motivation is the owners. He wants to contribute his part to help make the business grow, he wants to put in the extra effort to show them that he is there to work hard for them. While working here, Stonewall contributes to the customer experience through customer communication from start to finish. From easing the customer’s stress from their recent disaster, to clearly identifying what our company needs to perform in order to get the work done that day.

male crew member wearing black shirt and hat

Arturo Guedea

Arturo is the Production Manager at SERVPRO of El Dorado Hills/Placerville. He has been working for SERVPRO for five years, coming to us in January 2019, and having the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician, Fire Restoration Technician, and Biohazard Trauma and Cleanup. Arturo started off with us as a production technician and has progressed to a production manager in a short time. As a production manager, Arturo communicates with the adjusters and customers receiving approvals to proceed with the projects. He manages both the crew chiefs and technicians, allocates jobs to them, monitors their progress, handles the scope of work, and in charge of overall training of the production to ensure they are aware of what they are doing and why they do it. Prior to working with SERVPRO, Arturo was a server and caregiver for elderly residents. He has a passion for sketching realistic, monochrome portraits; amateuring boxing and been in the sport since he was 11, competing for seven years; and performing on the piano. Arturo is motivated by helping the whole team grow to be good or even better than himself. To contribute to the customer experience, he aims to always make customers happy and help them understand our process.

male employee with a beanie

Andrew Haynes

Drew is one of our Crew Chiefs at SERVPRO of El Dorado Hills/Placerville, working with our franchise in December of 2020, and working with the SERVPRO company for two years. As the crew chief, he performs and supervises the production of each work assignment with the technicians, monitors the job from the initial to final visit, and completes the job documentation. Prior to working for SERVPRO, Drew worked with another restoration company for seven years where he was the lead water technician. Drew enjoys spending time with his family, children, and grandchildren, working on his car, and for the last twenty years, he spent coaching basketball to elementary school kids in his neighborhood. His daily inspiration is being of service to people and helping them through a difficult time in their life, hoping to resolve what they have lost, and putting a smile on their faces again. Drew is driven by success, understanding that the hard work he puts into this company will impact the customer’s satisfaction and happiness. He aims to contribute to the customer experience by interacting with his job prospects and customers regularly, by providing them information pertaining to the work he will perform in their homes.

female employee with curled black hair

Kimberly Huynh

Kimberly is the Marketing Coordinator at SERVPRO of El Dorado Hills/Placerville. She has been a part of the team since September of 2020 where she handles the digital marketing by maintaining the franchise website and social media platforms, manages and responds to the online reviews, prepares weekly and monthly reports of job referral sources, as well as research and develop a key accounts target list of referral sources. Prior to working with SERVPRO, she was working as a marketing coordinator for a digital signage company. She has two degrees, a B.S. in Business Administration from Sonoma State University, and a M.S. in Advertising & Marketing from the University of Hull in England. She enjoys dancing, painting, and reading, and traveling when the opportunity arises. Kimberly’s family inspires her every day and supports her in all the things she chooses to do in her life. As a marketer, she has always been motivated by creative projects, teamwork, and being able to draw a connection between the marketing efforts and the company growth. She likes witnessing the results of the marketing efforts and watching as the leads we nurture become regular customers. She contributes to the customer experience by ensuring that customers are aware of our online presence and the services we can provide. One of the things Kimberly hopes to do to contribute to the customer experience is to push content marketing further and to reach out to various adjusters and agents to take in client referrals for our company, so we can create a positive client experience from beginning to end.

blond hair female employee

Tyler McCord

Tyler works with SERVPRO of El Dorado Hills/Placerville in accounts receivable as of March of 2021. In this position, she handles processing and recording transitions, maintaining records regarding payments and account statuses, and resolving any account discrepancies. Prior to working with SERVPRO, she had multiple coordinator positions. She was employed as a project coordinator for a restoration company where she developed her knowledge about the industry. In her spare time, she enjoys spending time outdoors which include hiking, camping, quads, and shooting with her family and friends, as well as swing and line dancing. Her family inspires her everyday to become a better person, inside and out. Her motivation is having the ability to constantly learn new things and push herself out of her comfort zone. Tyler has thirteen years of experience in customer service. She contributes to customer experience by communicating with the customers, maintaining good customer relations, and chasing prompt payments.

male crew member wearing glasses

Stanley Parker

Stanley is the Estimator at SERVPRO of El Dorado Hills/Placerville, and has been working with us since 2017. In this role, he handles the initial inspection for both self-pay and insurance claimed jobs where he also provides a sketch of the property of the affected areas to the insurance companies and establishes a customer relationship and educates them on the process. In addition, he drafts up price estimates for each project, analyzing the labor efforts, materials used, and time requirements needed for the project, as well as working with customers to understand desired upgrades or changes to their estimates, and the final billing of the project. Since being with SERVPRO, he has obtained the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Fire Restoration Technician, and Trauma Crime Scene. Prior to being employed with us, Stanley was a floor lead in an electronic warehouse and spent several years in the United States Navy. Outside of work, he enjoys building computers, working on cars, and spending time with his children. Stanley is motivated by helping the customers he meets, especially seeing the satisfaction of the customer’s needs taken care of, makes his day. He contributes to the customer experience by interacting with each and every customer and helping them in their time of need

male crew member

David Reaney

David is a Crew Chief at SERVPRO of El Dorado Hills/Placerville where he oversees the jobs, documenting the customer’s concerns or complaints and resolve them in a timely manner, communicate with the customer on the job progress, coordinating and assigning tasks to the technicians, guiding the technicians through the project, following and enforcing all safety procedures on the job site, completing the job documentation, and in charge of the vehicle maintenance. David has been working with us for a year and a half, joining us in May of 2019. Working with SERVPRO, he holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Trauma and Crime Scene. Prior to working for SERVPRO, David worked for a ski resort. Outside of work, David enjoys snowboarding, spending time with his family, and house projects. David is a hard worker and wants to succeed in every job he manages and performs, and his family and children inspire him to do the best he can every day. He contributes to the customer experience by providing a walk-through of the process to the customer, all while explaining and answering any questions the customer may have. 

male employee with a beard

Randy Schmidt

Randy is a Production Technician at SERVPRO of El Dorado Hills/Placerville. He has been working with us since August of 2020. As a production technician, Randy communicates and helps the crew chief to make sure all customer needs are met, support the other production technicians, maintain the vehicle and warehouse, bring equipment and ensure they work properly, setting up containment, and filling out the documentation in our system. Prior to working with SERVPRO, he was in culinary school in Sacramento where he was able to earn his associates degree. Following, he became a chef at a fine dining restaurant for five years. In his spare time, Randy enjoys going fishing, swimming and go-karting. His own ambition inspires to excel and he wants to learn from others' mistakes to be better. He is motivated by self-drive, he wants to improve his work, prove himself to his coworkers and managers. He contributes to the customer experience in many ways, from answering the customer’s questions to the best of his ability, to help walk them through the job, and ultimately making the customer happy.

male employee with a beard

Omar Soto

Omar is a Crew Chief at SERVPRO of El Dorado Hills/Placerville, and has been working since February of 2020. As a crew chief, he communicates with the production manager and customers in a timely manner for every job, manages the job sites he is allocated along with the team of technicians, and ensures that the job runs smoothly, either meeting or exceeding the  customer’s expectations. Omar has been in the world of construction, remodeling, demolition, and maintenance since he was 12. Before working with us, he was a painter for an interior and exterior painting company. Outside of work, Omar is passionate about boxing, and has been actively participating in the sport since 2009. Since then, he has participated in three golden glove tournaments and ranked 17 in California. He takes pride in his work and desires to be efficient everyday. When he is out in the field, he works hard to make sure the operation runs accordingly without any delays. He contributes to the customer by communicating regularly with them and helping them understand the process of his work. Omar always tries to find a connection with each customer to make them feel comfortable and to help them through a tough situation. 

female employee with tattoos

Chante' Souza

Chante’ is the Job File Coordinator at SERVPRO of El Dorado Hills/Placerville. Chante’ has been part of our team here at SERVPRO of El Dorado Hills/Placerville for nine months, February of 2020. She started off with us as an Administrative Assistant and quickly advanced to our Job File Coordinator. Prior to SERVPRO, she worked as a receptionist for Thompson’s Toyota in their service department. Chante’ has brought so many wonderful traits to the team with her ability to multitask. She has a true gift for customer service and is passionate about the relationships she has built with both the customers and adjusters. She is responsible for the job file coordination, maintaining the schedule, and job file audits. She enjoys spending time with her daughter, boyfriend, rafting, photography, and traveling when the opportunity arises. Chante’ knows that hard work, dedication and determination is the only way to achieve her future goals. Her boyfriend and daughter inspire her daily to be the best version of herself. She is motivated by the people she works with and the customers she helps in her day to day work. Chante’ has a goal of being in management one day and is encouraged by the opportunities SERVPRO of El Dorado Hills/Placerville has offered her. Chante’ has 18 years of experience in customer service and can differentiate the type of relationship she will have with each customer. Her goal is to ensure that our customers receive the best customer experience possible.