SERVPRO of El Dorado Hills / Placerville Employee Photos

female owner with green shirt

Kelsey Scott

Kelsey Scott is the co-owner of SERVPRO of El Dorado Hills/Placerville along with her husband, Douglas, operating this franchise since 2014. As one of the owners of the franchise, Kelsey manages the large losses when out in the field. In the office, Kelsey handles all the company accounts such as daily transactions and reviewing the final billing of each job. In addition, she oversees the training, quality assurance in education, and identifies areas where training or skills are needed. Kelsey holds a certification as a Licensed General Contractor, and from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Fire & Smoke Restoration, and from the American Bio-Recovery Association (ABRA) a certification as a Bio-Recovery Technician. Prior to SERVPRO, Kelsey spent many years as a Veterinary Technician working in an Emergency and Critical Care unit for small animals. Kelsey has a compassion for animals and loves her horses, and has been horse riding since she was two years old. She also enjoys camping with her husband and five kids. Kelsey is inspired to give our customers the opportunity to have a great experience, and most importantly, showing her daughters that you can be a woman in a male dominated field and be successful at it. Kelsey is motivated by the opportunity to teach people and give them better skills that can impact their life long term. She contributes to the customer experience by ensuring all their concerns and/or needs are met in a timely manner. Kelsey can be very involved in the customer’s journey or in some cases, very little, as it varies with each customer. She wants to empower others to handle and make their own decisions, but she is always there to guide them every step of the way.

male employee with a beanie

Wynton Becker

Wynton has been a Production Technician at SERVPRO of El Dorado Hills/Placerville since August of 2020, where he handles communication with the crew chiefs and customers in a timely manner, completing jobs at or beyond customer expectations, and maintaining the vehicle and equipment. Wynton has been working with the SERVPRO company for three years prior to coming to our franchise. He has always been in the construction industry, and has 15 years of experience, doing housing remodel, roofing, siding, flooring, trim/baseboard, and minimal electrical work. When Wynton is not working, he enjoys fishing, having a barbecue, and spending time with his kids. Wynton understands that disasters happen regularly, and it is not an easy fix. For him, there are a lot of technicalities to the job, but it is more about the customer service, helping them feel comfortable, helping them understand the process during this stressful time, and in getting the customers back into their home as quickly as possible. With every job, Wynton is attentive and takes great care of the customer’s needs and their situation.

male employee with a beard

Tobias Contreras

Toby is a Production Technician at SERVPRO of El Dorado Hills/Placerville. As a production technician here, he is trained to think like a crew chief. He assists the crew chiefs in getting the job done, notifying the crew chief of customer needs and concerns, asking questions to figure out how to perform the job better, and he hopes to become one himself, very soon. He has been working with SERVPRO of El Dorado Hills/Placerville since June of 2020. Prior to working with us, he was in the Marine Corps. After being in the Marine Corps for four years, he went to school working towards a forestry degree while working in security. When he is not working, he enjoys being outdoors with his girlfriend, taking a hike, riding his mountain bike, and going camping. When he is not outdoors, he enjoys spending time at home with his cat, Tom. Entering SERVPRO was new territory, he had no prior background in mitigation and restoration, but is still motivated to learn every day. While learning new things, Toby is surrounded by a team who motivates him. He comes into work everyday being around a team who is easy to work with which makes it enjoyable. He contributes to the customer experience by placing himself into their shoes. He relates to each and every customer and hears their story in order to be able to take care of them.

male crew member wearing glasses and beard

Stonewall Edmonds

Stonewall is a Crew Chief at SERVPRO of El Dorado Hills/Placerville working with us since August 2019. As a crew chief, the biggest role is managing the job and the communication between our company and the customer. He works to set up and establish efficient job flow,  perform and supervise production work, and monitor the assigned job from start to finish. Prior to working with us, Stonewall worked for a large hardware store for many years. He is proficient in various types of mitigation and restoration work, and certified in electric work and forklift machinery usage. When he is not working, he enjoys working with cars such as engines, motorcycles, and his jeep; outdoor activities such as camping, snowboarding, skateboarding, and any extreme sport; but most importantly, spending time with his daughter. Stonewall’s daughter is a huge influence in his life, and inspires him to be a better person, both as a father figure and as a friend. He is also inspired to work hard daily, putting extra effort in his work knowing a job is done better. As he works, he is very meticulous and conducts each job carefully. Until he came to us, Stonewall had never worked for a small company with direct communication with the owners of the business. His motivation is the owners. He wants to contribute his part to help make the business grow, he wants to put in the extra effort to show them that he is there to work hard for them. While working here, Stonewall contributes to the customer experience through customer communication from start to finish. From easing the customer’s stress from their recent disaster, to clearly identifying what our company needs to perform in order to get the work done that day.

male crew member wearing black shirt and hat

Arturo Guedea

Arturo is the Production Manager at SERVPRO of El Dorado Hills/Placerville. He has been working for SERVPRO for five years, coming to us in January 2019, and having the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician, Fire Restoration Technician, and Biohazard Trauma and Cleanup. Arturo started off with us as a production technician and has progressed to a production manager in a short time. As a production manager, Arturo communicates with the adjusters and customers receiving approvals to proceed with the projects. He manages both the crew chiefs and technicians, allocates jobs to them, monitors their progress, handles the scope of work, and in charge of overall training of the production to ensure they are aware of what they are doing and why they do it. Prior to working with SERVPRO, Arturo was a server and caregiver for elderly residents. He has a passion for sketching realistic, monochrome portraits; amateuring boxing and been in the sport since he was 11, competing for seven years; and performing on the piano. Arturo is motivated by helping the whole team grow to be good or even better than himself. To contribute to the customer experience, he aims to always make customers happy and help them understand our process.

female office employee wearing black shirt

Kelly Hopkins

Kelly is the Office Manager at SERVPRO of El Dorado Hills/Placerville. Kelly has been with SERVPRO for 6 years and 7 months, coming to us over a year and a half ago from another franchise. She had developed her knowledge of construction, plumbing, and home improvements over 15 years prior to working for SERVPRO. Kelly is Water Removal Technician (WRT) Certified through the Institution of Inspection Cleaning and Restoration Certification (IICRC). Kelly resides in Jackson, CA with her husband. She enjoys spending quality time with her husband, daughters, 7 grandchildren, boating, rock crawling and camping when the opportunity arises. Kelly is inspired by competition and enjoys striving to achieve the best results in all of SERVPRO. She is motivated by teaching and training others to have passion and motivation both professionally and personally. Her main goal in her position is to better the company she works for and train others to be even better than herself. She contributes to the customer experience on many levels; whether it be intaking a call, walking a customer through a difficult time, explaining the steps along the way, or just listening to the customer so they feel heard. Being the Office Manager, Kelly supervises the customer service process by managing our customer service personnel, ensuring that each customer receives the best possible experience.

female employee with curled black hair

Kimberly Huynh

Kimberly is the Marketing Coordinator at SERVPRO of El Dorado Hills/Placerville. She has been a part of the team since September of 2020 where she handles the digital marketing by maintaining the franchise website and social media platforms, manages and responds to the online reviews, prepares weekly and monthly reports of job referral sources, as well as research and develop a key accounts target list of referral sources. Prior to working with SERVPRO, she was working as a marketing coordinator for a digital signage company. She has two degrees, a B.S. in Business Administration from Sonoma State University, and a M.S. in Advertising & Marketing from the University of Hull in England. She enjoys dancing, painting, and reading, and traveling when the opportunity arises. Kimberly’s family inspires her every day and supports her in all the things she chooses to do in her life. As a marketer, she has always been motivated by creative projects, teamwork, and being able to draw a connection between the marketing efforts and the company growth. She likes witnessing the results of the marketing efforts and watching as the leads we nurture become regular customers. She contributes to the customer experience by ensuring that customers are aware of our online presence and the services we can provide. One of the things Kimberly hopes to do to contribute to the customer experience is to push content marketing further and to reach out to various adjusters and agents to take in client referrals for our company, so we can create a positive client experience from beginning to end.

male crew member wearing glasses

Stanley Parker

Stanley is the Estimator at SERVPRO of El Dorado Hills/Placerville, and has been working with us since 2017. In this role, he handles the initial inspection for both self-pay and insurance claimed jobs where he also provides a sketch of the property of the affected areas to the insurance companies and establishes a customer relationship and educates them on the process. In addition, he drafts up price estimates for each project, analyzing the labor efforts, materials used, and time requirements needed for the project, as well as working with customers to understand desired upgrades or changes to their estimates, and the final billing of the project. Since being with SERVPRO, he has obtained the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Fire Restoration Technician, and Trauma Crime Scene. Prior to being employed with us, Stanley was a floor lead in an electronic warehouse and spent several years in the United States Navy. Outside of work, he enjoys building computers, working on cars, and spending time with his children. Stanley is motivated by helping the customers he meets, especially seeing the satisfaction of the customer’s needs taken care of, makes his day. He contributes to the customer experience by interacting with each and every customer and helping them in their time of need

male employee in black SERVPRO shirt

Zachariah Paynter

Zach is a Crew Chief at SERVPRO of El Dorado Hills/Placerville. Zach has been with SERVPRO since June of 2020 where he leads a team of one or more technicians, oversees the job from start to finish, ensures the job runs smoothly, and notify the production manager on the progress of each project. He worked in law enforcement for one year before attending college.  In college, he worked as a general contractor in Santa Cruz building his skills in remodel and construction work. While living along the coast, he attended CSU Monterey Bay where he earned a B.S. in Sociology. In 2018, he moved to El Dorado Hills where took up education to become a teacher and became an instructional assistant. Following, he took on his position as crew chief at SERVPRO where he learned more about the restoration and mitigation services we provide. Now living in Pollock Pines, he enjoys the scenery of the mountains, snow and nature, even hiking with his two dogs. When Zach is not working, he spends time with his family, fishing, and camping. He is motivated by productivity and being hands on in his job. His main goal in his position is to be able to get up in the morning and work on something tangible, as well as provide for his family. For Zach, to contribute to the customer experience, he wants to understand the customer by putting himself in their shoes, and understanding how they feel. As a professional in the field of mitigation and restoration, he wants to be helpful and courteous to the customers who are going through a difficult time, and provide them with the best care and service as possible.

male crew member

David Reaney

David is a Crew Chief at SERVPRO of El Dorado Hills/Placerville where he oversees the jobs, documenting the customer’s concerns or complaints and resolve them in a timely manner, communicate with the customer on the job progress, coordinating and assigning tasks to the technicians, guiding the technicians through the project, following and enforcing all safety procedures on the job site, completing the job documentation, and in charge of the vehicle maintenance. David has been working with us for a year and a half, joining us in May of 2019. Working with SERVPRO, he holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Trauma and Crime Scene. Prior to working for SERVPRO, David worked for a ski resort. Outside of work, David enjoys snowboarding, spending time with his family, and house projects. David is a hard worker and wants to succeed in every job he manages and performs, and his family and children inspire him to do the best he can every day. He contributes to the customer experience by providing a walk-through of the process to the customer, all while explaining and answering any questions the customer may have. 

male employee with a beard

Randy Schmidt

Randy is a Production Technician at SERVPRO of El Dorado Hills/Placerville. He has been working with us since August of 2020. As a production technician, Randy communicates and helps the crew chief to make sure all customer needs are met, support the other production technicians, maintain the vehicle and warehouse, bring equipment and ensure they work properly, setting up containment, and filling out the documentation in our system. Prior to working with SERVPRO, he was in culinary school in Sacramento where he was able to earn his associates degree. Following, he became a chef at a fine dining restaurant for five years. In his spare time, Randy enjoys going fishing, swimming and go-karting. His own ambition inspires to excel and he wants to learn from others' mistakes to be better. He is motivated by self-drive, he wants to improve his work, prove himself to his coworkers and managers. He contributes to the customer experience in many ways, from answering the customer’s questions to the best of his ability, to help walk them through the job, and ultimately making the customer happy.

male employee with a beard

Omar Soto

Omar is a Crew Chief at SERVPRO of El Dorado Hills/Placerville, and has been working since February of 2020. As a crew chief, he communicates with the production manager and customers in a timely manner for every job, manages the job sites he is allocated along with the team of technicians, and ensures that the job runs smoothly, either meeting or exceeding the  customer’s expectations. Omar has been in the world of construction, remodeling, demolition, and maintenance since he was 12. Before working with us, he was a painter for an interior and exterior painting company. Outside of work, Omar is passionate about boxing, and has been actively participating in the sport since 2009. Since then, he has participated in three golden glove tournaments and ranked 17 in California. He takes pride in his work and desires to be efficient everyday. When he is out in the field, he works hard to make sure the operation runs accordingly without any delays. He contributes to the customer by communicating regularly with them and helping them understand the process of his work. Omar always tries to find a connection with each customer to make them feel comfortable and to help them through a tough situation. 

female employee with tattoos

Chante' Souza

Chante’ is the Job File Coordinator at SERVPRO of El Dorado Hills/Placerville. Chante’ has been part of our team here at SERVPRO of El Dorado Hills/Placerville for nine months, February of 2020. She started off with us as an Administrative Assistant and quickly advanced to our Job File Coordinator. Prior to SERVPRO, she worked as a receptionist for Thompson’s Toyota in their service department. Chante’ has brought so many wonderful traits to the team with her ability to multitask. She has a true gift for customer service and is passionate about the relationships she has built with both the customers and adjusters. She is responsible for the job file coordination, maintaining the schedule, and job file audits. She enjoys spending time with her daughter, boyfriend, rafting, photography, and traveling when the opportunity arises. Chante’ knows that hard work, dedication and determination is the only way to achieve her future goals. Her boyfriend and daughter inspire her daily to be the best version of herself. She is motivated by the people she works with and the customers she helps in her day to day work. Chante’ has a goal of being in management one day and is encouraged by the opportunities SERVPRO of El Dorado Hills/Placerville has offered her. Chante’ has 18 years of experience in customer service and can differentiate the type of relationship she will have with each customer. Her goal is to ensure that our customers receive the best customer experience possible.