SERVPRO of El Dorado Hills / Placerville Employee Photos

Male owner wearing blue shirt

Douglas Scott

Douglas Scott is the co-owner of SERVPRO of El Dorado Hills/Placerville along with his wife, Kelsey, operating this franchise since 2014. As one of the owners of SERVPRO, he oversees large loss jobs we receive, traveling and responding to them as needed. Some catastrophic disaster events he handles are hurricanes and wildfires such as the Camp Fire in Northern California in 2018. In addition, Doug constantly plans for the future growth of the company. Within the company, Doug holds a certification from the EPA in Lead Paint Abatement, and from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Fire & Smoke Restoration, Health & Safety, Odor Control, Applied Structural Drying, Carpet Cleaning, and Trauma & Crime Scene. Before SERVPRO, Doug was in the U.S. Army for five years, in the uniformed law enforcement branch, as a military police officer, and a fifteen month tour in Baghdad. After the military, Doug attended Central Texas college for business where he developed his leadership, management, and networking skills. He enjoys spending time outdoors, from skiing and fishing, to camping with his family. Doug has five children who inspire him every day. He wants to provide a better future for his children and for his employees to be the best they can be. He is motivated by the success of his team and the development of the company drives him daily. The best asset as a business owner is allowing his managers and staff to give them the ability to do their job, and self-learn with minimal guidance.

female owner with green shirt

Kelsey Scott

Kelsey Scott is the co-owner of SERVPRO of El Dorado Hills/Placerville along with her husband, Douglas, operating this franchise since 2014. As one of the owners of the franchise, Kelsey manages the large losses when out in the field. In the office, Kelsey handles all the company accounts such as daily transactions and reviewing the final billing of each job. In addition, she oversees the training, quality assurance in education, and identifies areas where training or skills are needed. Kelsey holds a certification as a Licensed General Contractor, and from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Damage Restoration, Fire & Smoke Restoration, and from the American Bio-Recovery Association (ABRA) a certification as a Bio-Recovery Technician. Prior to SERVPRO, Kelsey spent many years as a Veterinary Technician working in an Emergency and Critical Care unit for small animals. Kelsey has a compassion for animals and loves her horses, and has been horse riding since she was two years old. She also enjoys camping with her husband and five kids. Kelsey is inspired to give our customers the opportunity to have a great experience, and most importantly, showing her daughters that you can be a woman in a male dominated field and be successful at it. Kelsey is motivated by the opportunity to teach people and give them better skills that can impact their life long term. She contributes to the customer experience by ensuring all their concerns and/or needs are met in a timely manner. Kelsey can be very involved in the customer’s journey or in some cases, very little, as it varies with each customer. She wants to empower others to handle and make their own decisions, but she is always there to guide them every step of the way.

male technician with hat and beard

Kenny Addor

Kenny is one of our production technicians at SERVPRO of El Dorado Hills/Placerville who has been with our company since October of 2021. As a production technician, he actively communicates with the crew chief and coordinates work to ensure that the customer’s needs are met in a timely manner, maintaining order and cleanliness in the warehouse, the vehicles, and the equipment, as well as understanding the procedures for different types of damage restoration work like setting up containment, identifying materials, and documentation. Prior to working with SERVPRO, Kenny was in the police department and US Navy for 8 years. Working with SERVPRO, Kenny holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Restoration. Kenny’s hobbies outside of work consist of watching football, tv shows like Game of Thrones, and going to firing ranges. He is family oriented and his wife and son are his inspiration. Kenny’s motivation and contribution to the customer experience is being able to talk to customers and put their minds at ease. Similar to his last job, he takes pride in helping others. He aims to provide a professional and courteous experience as he is eager to help the customers he serves.

blond hair female employee

Tyler Catlett

Tyler works with SERVPRO of El Dorado Hills/Placerville in accounts receivable as of March of 2021. In this position, she handles processing and recording transitions, maintaining records regarding payments and account statuses, and resolving any account discrepancies. Prior to working with SERVPRO, she had multiple coordinator positions. She was employed as a project coordinator for a restoration company where she developed her knowledge about the industry. In her spare time, she enjoys spending time outdoors which include hiking, camping, quads, and shooting with her family and friends, as well as swing and line dancing. Her family inspires her everyday to become a better person, inside and out. Her motivation is having the ability to constantly learn new things and push herself out of her comfort zone. Tyler has thirteen years of experience in customer service. She contributes to customer experience by communicating with the customers, maintaining good customer relations, and chasing prompt payments.

male crew member beard

Stonewall Edmonds

Stonewall is a Crew Chief at SERVPRO of El Dorado Hills/Placerville working with us since August 2019. As a crew chief, the biggest role is managing the job and the communication between our company and the customer. He works to set up and establish efficient job flow,  perform and supervise production work, and monitor the assigned job from start to finish. Prior to working with us, Stonewall worked for a large hardware store for many years. He is proficient in various types of mitigation and restoration work, and certified in electric work and forklift machinery usage. When he is not working, he enjoys working with cars such as engines, motorcycles, and his jeep; outdoor activities such as camping, snowboarding, skateboarding, and any extreme sport; but most importantly, spending time with his daughter. Stonewall’s daughter is a huge influence in his life, and inspires him to be a better person, both as a father figure and as a friend. He is also inspired to work hard daily, putting extra effort in his work knowing a job is done better. As he works, he is very meticulous and conducts each job carefully. Until he came to us, Stonewall had never worked for a small company with direct communication with the owners of the business. His motivation is the owners. He wants to contribute his part to help make the business grow, he wants to put in the extra effort to show them that he is there to work hard for them. While working here, Stonewall contributes to the customer experience through customer communication from start to finish. From easing the customer’s stress from their recent disaster, to clearly identifying what our company needs to perform in order to get the work done that day.

female staff member with platinum long hair

Larissa Fletcher

Larissa is the administrative assistant at SERVPRO of El Dorado Hills/Placerville. She has been working with SERVPRO since September of 2021 where she intakes customer calls, data entry for all types of communication such as by phone and email, and auditing. Prior to working with SERVPRO, Larissa worked at a flooring company where she was a receptionist and provided customer service. She also did wireless managing and staffing coordination for a local company in Colorado. She has been establishing her life in California since moving from Colorado for her husband’s work corporation. She is currently in school to pursue a bachelors in business administration and finance and build her skillset. In her spare time, she enjoys going to the gym to work out, working on the side with food delivery companies, and traveling to the Bay Area to relax for a weekend. Larissa’s inspiration is her husband and grandparents. They always guide her to be the best version possible and to always be better in every way that she can, and achieve as much as possible to be successful. All of her coworkers motivate her to do what she does here and strive to do well. She contributes to the customer service by establishing rapport with customers and communicating on a daily basis to keep work processes flowing.

male crew member wearing black shirt and hat

Arturo Guedea

Arturo is the Production Manager at SERVPRO of El Dorado Hills/Placerville. He has been working for SERVPRO for five years, coming to us in January 2019, and having the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Restoration Technician, Fire Restoration Technician, and Biohazard Trauma and Cleanup. Arturo started off with us as a production technician and has progressed to a production manager in a short time. As a production manager, Arturo communicates with the adjusters and customers receiving approvals to proceed with the projects. He manages both the crew chiefs and technicians, allocates jobs to them, monitors their progress, handles the scope of work, and in charge of overall training of the production to ensure they are aware of what they are doing and why they do it. Prior to working with SERVPRO, Arturo was a server and caregiver for elderly residents. He has a passion for sketching realistic, monochrome portraits; amateuring boxing and been in the sport since he was 11, competing for seven years; and performing on the piano. Arturo is motivated by helping the whole team grow to be good or even better than himself. To contribute to the customer experience, he aims to always make customers happy and help them understand our process.

male employee with a beanie

Andrew Haynes

Drew is one of our Crew Chiefs at SERVPRO of El Dorado Hills/Placerville, working with our franchise in December of 2020, and working with the SERVPRO company for two years. As the crew chief, he performs and supervises the production of each work assignment with the technicians, monitors the job from the initial to final visit, and completes the job documentation. Working with SERVPRO, he holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Restoration, and Trauma and Crime Scene. Prior to working for SERVPRO, Drew worked with another restoration company for seven years where he was the lead water technician. Drew enjoys spending time with his family, children, and grandchildren, working on his car, and for the last twenty years, he spent coaching basketball to elementary school kids in his neighborhood. His daily inspiration is being of service to people and helping them through a difficult time in their life, hoping to resolve what they have lost, and putting a smile on their faces again. Drew is driven by success, understanding that the hard work he puts into this company will impact the customer’s satisfaction and happiness. He aims to contribute to the customer experience by interacting with his job prospects and customers regularly, by providing them information pertaining to the work he will perform in their homes.

female employee with curled black hair

Kimmy Huynh

Kimmy is the Office Manager and Marketing Coordinator at SERVPRO of El Dorado Hills/Placerville. She has been a part of the team since September of 2020 where she handles both the office and marketing aspects. As an office manager, she oversees the office team to perform all administrative activities and ensures customer satisfactions. As a marketing coordinator, she handles the digital marketing by maintaining the franchise website and social media platforms, manages and responds to the online reviews, prepares weekly and monthly reports of job referral sources, as well as research and develop a key accounts target list of referral sources. Prior to working with SERVPRO, she was working as a marketing coordinator for a digital signage company. She has two degrees, a B.S. in Business Administration from Sonoma State University, and a M.S. in Advertising & Marketing from the University of Hull in England. She enjoys dancing, painting, and reading, and traveling when the opportunity arises. Kimmy’s family inspires her every day and supports her in all the things she chooses to do in her life. As a marketer, she has always been motivated by creative projects, teamwork, and being able to draw a connection between the marketing efforts and the company growth. She likes witnessing the results of the marketing efforts and watching as the leads we nurture become regular customers. She contributes to the customer experience by ensuring that customers are aware of our online presence and the services we can provide. One of the things Kimmy hopes to do to contribute to the customer experience is to push content marketing further and to reach out to various adjusters and agents to take in client referrals for our company, so we can create a positive client experience from beginning to end.

male employee with servpro shirt

Ernie Manzo

Ernie Manzo is the Senior Estimator at SERVPRO of El Dorado Hills/Placerville. He has been working with SERVPRO since May of 2021 where he does cause investigations to determine the scopes of the projects, completes internal and external reporting, interacts with internal and external clients which include customers and adjusters. Prior to working with SERVPRO, he worked as an insurance claims supervisor for five years where he consulted with clients and vendors regarding difficult claims,training new insurance employees, and utilizing softwares like Xactimate since 1991. Ernie has one degree, a B.A. in Communications from the University of Pacific, a Level 1 and 2 certification in Xactimate, and IICRC Certified in water and fire restoration. In his spare time, Ernie enjoys day tripping, volunteers at state and federal parks as a tour guide, and coaches basketball to junior high students. For work, he is inspired to help people get through difficult situations. His personal inspiration is to have good and strong relationships with individuals around him. Ernie contributes to the customer experience by providing a client with a full picture of what they are about to experience so they have minimal amount of surprises if any at all. He also provides a personal touch in relating to their challenge so they do not feel like they are dealing with the situation alone.

male crew member wearing glasses

Stanley Parker

Stanley is the Estimator at SERVPRO of El Dorado Hills/Placerville, and has been working with us since 2017. In this role, he handles the initial inspection for both self-pay and insurance claimed jobs where he also provides a sketch of the property of the affected areas to the insurance companies and establishes a customer relationship and educates them on the process. In addition, he drafts up price estimates for each project, analyzing the labor efforts, materials used, and time requirements needed for the project, as well as working with customers to understand desired upgrades or changes to their estimates, and the final billing of the project. Since being with SERVPRO, he has obtained the following certifications from the Institute of Inspection Cleaning and Restoration Certification (IICRC): Water Removal Technician, Fire Restoration Technician, and Trauma Crime Scene. Prior to being employed with us, Stanley was a floor lead in an electronic warehouse and spent several years in the United States Navy. Outside of work, he enjoys building computers, working on cars, and spending time with his children. Stanley is motivated by helping the customers he meets, especially seeing the satisfaction of the customer’s needs taken care of, makes his day. He contributes to the customer experience by interacting with each and every customer and helping them in their time of need

male crew member

David Reaney

David is the Production Manager at SERVPRO of El Dorado Hills/Placerville where he handles both phone and email communication with the customers and adjusters while overseeing the jobs, documenting the customer’s concerns or complaints and resolve them in a timely manner, communicate with the customer on the job progress, coordinating and assigning tasks to the technicians, guiding the technicians through the project, following and enforcing all safety procedures on the job site, completing the job documentation, and in charge of the vehicle maintenance. David has been working with us for a year and a half, joining us in May of 2019. Working with SERVPRO, he holds a certification from the Institute of Inspection Cleaning and Restoration Certification (IICRC) in Water Restoration, and Trauma and Crime Scene. Prior to working for SERVPRO, David worked for a ski resort. Outside of work, David enjoys snowboarding, spending time with his family, and house projects. David is a hard worker and wants to succeed in every job he manages and performs, and his family and children inspire him to do the best he can every day. He contributes to the customer experience by providing a walk-through of the process to the customer, all while explaining and answering any questions the customer may have. 

male employee

Chris Schaller

Chris is a Crew Chief at SERVPRO of El Dorado Hills/Placerville. Chris has been with SERVPRO since April of 2021 where he leads a team of one or more technicians, oversees the job from start to finish, ensures the job runs smoothly, and informs the production manager on the progress of each project. Prior to SERVPRO, he did work in demolition and construction for 15 years. Following, he took on his position as crew chief at SERVPRO where he learned more about the restoration and mitigation services we provide and holds a certificate from the Institute of Inspection Cleaning and Restoration Certification in Water Restoration. When Chris is not working, he spends time with his family and friends, fishing, skiing, and hiking. His son is his inspiration and he strives to be the best version of himself for his son. He is motivated by productivity and being hands on in his job. His main goal in his position is to be able to get up in the morning and work on something tangible, as well as provide for his family. For Chris, to contribute to the customer experience, he wants to understand the customer by putting himself in their shoes, and understanding how they feel. As a professional in the field of mitigation and restoration, he wants to be helpful and courteous to the customers who are going through a difficult time, and provide them with the best care and service as possible.

male employee with a beard

Omar Soto

Omar is a Crew Chief at SERVPRO of El Dorado Hills/Placerville, and has been working since February of 2020. As a crew chief, he communicates with the production manager and customers in a timely manner for every job, manages the job sites he is allocated along with the team of technicians, and ensures that the job runs smoothly, either meeting or exceeding the  customer’s expectations. Omar has been in the world of construction, remodeling, demolition, and maintenance since he was 12. Before working with us, he was a painter for an interior and exterior painting company. Outside of work, Omar is passionate about boxing, and has been actively participating in the sport since 2009. Since then, he has participated in three golden glove tournaments and ranked 17 in California. He takes pride in his work and desires to be efficient everyday. When he is out in the field, he works hard to make sure the operation runs accordingly without any delays. He contributes to the customer by communicating regularly with them and helping them understand the process of his work. Omar always tries to find a connection with each customer to make them feel comfortable and to help them through a tough situation. 

male employee with a mustache

Ray Wilkinson

Ray is a Crew Chief at SERVPRO of El Dorado Hills/Placerville and has been working with our company since January of 2022 where he handles communication with the customer in a timely manner, his crew of technicians, and completing jobs at or beyond customer expectations, and updating the production manager on job progress. Prior to working with SERVPRO, he was a heavy equipment operator where he obtained his forklift and scissor lift license. When Ray is not working, he enjoys competing in cornhole tournaments, line dancing, hunting, and racing on the dirt tracks. In his line of work, Ray understands that disasters happen regularly, and it is not an easy fix. For him, there are a lot of technicalities to the job, but it is more about the customer service, helping them feel comfortable, helping them understand the process during this stressful time, and in getting the customers back into their home as quickly as possible. With every job, Ray is attentive and takes great care of the customer’s needs and their situation.