Recent Posts

What happens when you're away and your home floods?

8/21/2020 (Permalink)

Standing water on a floor This customer in El Dorado Hills came home from shopping to find their home flooded.

You and your family went out of town on a lovely camping trip for a few days…. You come home to find several inches of standing water throughout your home. What do you do?

First, you call a plumber. Then you call SERVPRO of El Dorado Hills/Placerville. With an average arrival time of less than one hour from your initial call, SERVPRO of El Dorado Hills/Placerville is Here to Help. Our equipment is the best in the industry and will get your home back into shape in no time. You will be connected to one of our staff any time of day or night, weekday or weekend.

Our first priority will be to inspect your home and determine the extend of the damage. We will extract all of the standing water from your home, moving your furniture and belongings out of harm’s way in the process. We will use our patented SERVPRO DryBook software to map your home and thoroughly document your loss. We will place dehumidifiers and fans throughout your home to strategically dry all of the wet materials. As a preferred vendor for most insurance companies locally and nationwide, SERVPRO of El Dorado Hills/Placerville will help you navigate the insurance process to the best of our ability.

When faced with a water damage or flooding event of any size, SERVPRO of El Dorado Hills/Placerville is the only company to trust. Don’t take our word for it; check out all of our reviews from our amazing customers!

What matters when choosing a restoration company?

8/21/2020 (Permalink)

Plastic covering furniture Emergency services are important, but how we treat your home after the emergency is important too!

Restoration of a home is a very involved process, and not all companies handle it the same way. At SERVPRO of El Dorado Hills/Placerville, the customer experience, your experience, is the most important part of what we do. We know we can restore a home. We know we can put your live back together. We know we can make it "Like it never even happened." But we also know that when you choose SERVPRO of El Dorado Hills/Placerville, you will get a great customer experience.

Having a fire, a flood, a sewage backup, vandalism, mold, or a trauma in your home is never a pleasant experience. Negotiating with insurance, vendors, contractors, and being displaced from your home makes the entire process frustrating. At SERVPRO of El Dorado Hills/Placerville, we understand. More importantly, every staff member cares about you, your family, and your experience with us. We will work with you and your insurance company to keep you informed and updated about the process and what comes next. Our staff members are all highly trained professionals ready to drop what they are doing to respond to your emergency. As always, don’t take our word for it! Make sure you look up SERVPRO of El Dorado Hills/Placerville on Google, Yelp, Facebook, and NextDoor and listen to what our customers have to say.

How can SERVPRO help you?

4/22/2020 (Permalink)

Clothing in a bedroom This customer had a small fire in their home, but the home also had some factors complicating our cleaning. SERVPRO can handle any situation!

SERVPRO of El Dorado Hills/Placerville is known locally for being fast, responsive, and an expert within the restoration industry. In a storm event such as localized flooding, microburst, snowstorm, or wildfire, SERVPRO of El Dorado Hills/Placerville is always Here to Help.

A fast response is crucial to flooding and storm damage because it reduces secondary damage and restoration costs. Storms don’t wait for regular business hours and neither do we. Our technicians will respond immediately, day or night, to help business owners and residents throughout our service area of El Dorado Hills, Placerville, Pollock Pines, Shingle Springs, and Cool. We also offer restoration services in surrounding areas such as Downtown Sacramento and Amador County.

As storm damage experts, SERVPRO of El Dorado Hills/Placerville has the experienced staff, advanced training, and equipment on hand to restore your commercial or residential property quickly and professionally through any water damage, flooding, or wildfire event. We use a scientific approach to drying and cleaning and provide validation and documentation that your property has been restored to the best of our ability. Our technicians receive training in Water Damage Restoration, Applied Structural Drying, Fire and Smoke Restoration, and Applied Microbial Restoration.

Positioned in El Dorado Hills, our team is minutes away from many of your homes and businesses and ready to respond any time of day or night. Storm damage, water damage, and wildfire damage affect not only the structure of your home or business, but also your belongings. SERVPRO of El Dorado Hills / Placerville specializes in restoring contents damaged by storms, other water damage events, and fires. Our expertise and our “restore” versus “replace” mentality can help you save money while preserving precious keepsakes that can’t be replaced. Additionally, if you have specialty items such as electronics, high-value rugs, specialty textiles, etc., SERVPRO of El Dorado Hills/Placerville has a network of companies that can provide those services, even if we can’t.

House Fire in El Dorado Hills

3/31/2020 (Permalink)

Charred drywall in a Garage This customer in Folsom suffered an electrical fire from a faulty battery charger. Luckily, they called SERVPRO of El Dorado Hills!

As a homeowner, having a fire in your home is one of the most devastating events that can happen. Your first step is to call SERVPRO of El Dorado Hills/Placerville. Our office phone is answered 24 hours a day, 365 days a year by one of our staff members. Our office team will obtain pertinent information and dispatch a fire crew to assess the damage to your home and determine the scope of restoration services.

Cleaning and restoration services typically reduce the cost of a fire damage claim for you and your insurance company. SERVPRO of El Dorado Hills/Placerville will utilize the following principles to determine the scope of work that is applicable for your home or business:

  • Inspection of the affected areas to locate smoke residues
  • Identification of type of smoke/soot residue
  • Identification of type of surface
  • Applicable air filtration, capture, or removal of residues

In El Dorado Hills, Placerville, Cameron Park, Diamond Springs, and Pollock Pines, SERVPRO of El Dorado Hills/Placerville is prepared and ready to handle any call. Our dedicated team of fire restoration professionals are trained to best remedy your fire damaged property. Our technicians will use the four fundamental elements of cleaning, listed below, to best remove and treat the smoke and soot in your home:

  • Temperature: Heat increases the chemical reactions of cleaning products and the correct temperature will make them more effective.
  • Agitation: Agitation dislodges residues from surfaces and distributes cleaning products across surfaces.
  • Chemistry: Our cleaning products work using chemical reactions with residues and surfaces. The proper cleaning product is selected based on the desired cleaning action needed.
  • Time: The amount of dwell time needed for cleaning products and equipment to work depends on the cleaning product, application, type of residue, and type of surface being cleaned.

SERVPRO is the leading industry professional for all of your fire restoration needs, throughout El Dorado, Amador, and Sacramento County.

Commercial Water Damage

3/30/2020 (Permalink)

Electrical fire in a control room SERVPRO of El Dorado Hills/Placerville was called to perform soot cleanup after an electrical fire at a prominent manufacturing plant in Sacramento.

SERVPRO of El Dorado Hills/Placerville is your most trusted resource for all of your commercial cleaning and restoration needs. SERVPRO provides a team of dedication restoration professionals ready to respond to any size disaster, any time of day or night. Commercial restoration does not replace what SERVPRO does in residential restoration, but presents an opportunity to provide additional services that our community needs.

Commercial buildings are completely different than residential buildings and provide a variety of services. You can trust that SERVPRO of El Dorado Hills/Placerville understands the demands of your church, hospital, hotel, retail store, or school and the necessity for you to minimize downtime. The functionality of your structure is very important to the restoration process. Commercial facilities require more time for scoping, planning, and estimating and usually require more staff, labor, and equipment. SERVPRO of El Dorado Hills/Placerville has handled everything from large factories to small retail stores. Our dedicated team has restored every kind of disaster including full disinfection, mold remediation, fire damage restoration, soot cleanup, blood cleanup, vandalism, and all forms of water damages.

The safety of the structure’s occupants and the security of the structure are our first concern. Commercial projects are generally more complex than residential losses, with multiple stakeholders, time constraints, and safety hazards. Having a broken pipe or sewer backup in a hospital requires a different scope of work than a fire in a manufacturing plant. SERVPRO knows how to handle it all and will assist you with navigating the restoration process. Call our office at 916-933-3890 any time of day or night to be connected to an experienced staff member who will get the work started. We are always Here to Help!

Storm Flooding

3/30/2020 (Permalink)

Fallen drywall from a ceiling This commercial property in Placerville suffered flooding from a rain event. The water came in the main level, which then flooded the basement below.

Storm damage is very unique, and every situation needs a different strategy. Here in El Dorado County, we see a lot of snow and rain storms accompanied by flash flooding. Cameron Park and Placerville are most commonly affected by moderate flash flooding. Though most people don’t think of it as a “storm”, SERVPRO considers wildfires to be a storm event as well.

In water storms, SERVPRO of El Dorado Hills/Placerville will take your phone call and dispatch a team to your home or business. The team will evaluate your needs and give you an on-site estimate. Once you have approved the estimate and authorized us to perform the work, our experienced crew will extract all of the standing water. Depending on the recommendations and agreed scope of work, we will either begin removing all of the wet materials, or place drying equipment. Our equipment is usually in place for 3 to 5 days, depending on the materials affected and the severity of the damage. SERVPRO of El Dorado Hills/Placerville has the most up-to-date training to provide you with a smooth and efficient restoration process. At completion of our services, our technicians will thoroughly decontaminate all of the affected areas, if applicable.

SERVPRO of El Dorado Hills/Placerville responds completely differently to fire event storms. In wildfire situations, a large number of calls for emergency service come in before the areas are even accessible. When you call our office at 916-933-3890, a staff member will obtain information about your home or business. We will also ask you questions about access and condition of the structure. Our goal is to have a crew on site at your location to conduct an evaluation within 4 hours of your call.

SERVPRO of El Dorado Hills/Placerville can weather any kind of storm, any time of day.

Preventative Viral Cleaning

3/23/2020 (Permalink)

Hard Hat SERVPRO of El Dorado Hills/Placerville is your #1 commercial responder in El Dorado Hills, Placerville, Cameron Park, and Diamond Springs.

Commercial preventative cleaning for the current COVID-19 outbreak is a very important service that SERVPRO of El Dorado Hills/Placerville offers. With fully established protocols taken from the CDC, the highly trained team at SERVPRO of El Dorado Hills/Placerville will clean your business top to bottom, to help you prevent the spread of this virus. SERVPRO of El Dorado Hills/Placerville has previous experience working closely with the California Office of Emergency Services and the local Health Departments to assist with viral containment and mitigation. We are also trained and certified in bio-hazard remediation and blood-borne pathogen cleanup.

SERVPRO understands your need to stay open at this time, so let us help you with that. Being a local and family-owned small business, we are feeling the pressure as well. The safety of our community is our most important priority. When you call our office for your inspection, please provide you name and contact information, the approximate square footage of the facility, and whether this is a known contact case or just a preventative cleaning. The more information you can provide, the more accurate and prepared we can be.

SERVPRO of El Dorado Hills/Placerville is your leading resource for all disinfection services including bio-hazard remediation, viral decontamination, blood cleanup, crime scene remediation, and mold remediation. Throughout this disaster, our staff is working hard to restore every structure and respond to every call for need. SERVPRO of El Dorado Hills/Placerville is Here to Help throughout El Dorado County, Amador County, Placer County, and Sacramento County. Call our office today at 916-933-3890 to see how our dedicated team of professionals can help yours.

Water Damage in Placerville, CA

3/21/2020 (Permalink)

Mold growth behind a baseboard This customer in Placerville had water damage that went unnoticed for a while, until the customer started having bad allergies.

Water damage restoration is one of the most important jobs SERVPRO of El Dorado Hills/Placerville does. Flooded homes, leaky pipes, broken drain lines, and roof leaks can cause a lot of damage if left unchecked. The difference between discovering water damage after 3 hours or 3 days will drastically change our course of action. Lucky for you, SERVPRO of El Dorado Hills/Placerville has the most up-to-date training and equipment. If you discover water in your home, call SERVPRO any time of day or night. Please have the following information available for the staff member:

  • Your name and best call back number
  • Your relation to the property
  • The address of the property
  • The age of the home (any homes built before 1980 may be subject to lead and asbestos testing)
  • When the loss occurred
  • Rooms affected and their flooring types
  • Insurance company and claim number, if applicable

Our staff uses that information to determine the appropriate number of people to deploy and the correct equipment to best dry your home. Every home is unique, and SERVPRO of El Dorado Hills/Placerville knows how to best handle every situation. In El Dorado County, from Pollock Pines and Placerville to Cameron Park and El Dorado Hills, SERVPRO is your trusted resource for every flooded home, roof leak, and pipe break. We will stop further damage to your home and assist you and your family with navigating the insurance process. SERVPRO of El Dorado Hills/Placerville is always Here to Help! Call our office today at 916-933-3890 to be connected to a caring, experienced staff member who will give you the customer service and respect you deserve!

Commercial COVID-19 Cleaning

3/21/2020 (Permalink)

Bathroom after cleaning This commercial building in El Dorado Hills was concerned about a possible viral contamination in their bathroom after one of the occupants became ill

Commercial preventative COVID-19 cleaning is one of the most important jobs SERVPRO of El Dorado Hills/Placerville can do. Floods, leaky pipes, broken drain lines, and roof leaks can cause a lot of damage if left unchecked, but so can this viral outbreak. Everyone knows the hazards of mold, water and sewage, but SERVPRO has the knowledge and expertise to help you through this new and unknown stressor. SERVPRO of El Dorado Hills/Placerville already has a close working relationship with the El Dorado County Health and Human Services. Working directly with protocols developed by the CDC and HHS, SERVPRO of El Dorado Hills/Placerville is ready to clean your commercial office building or warehouse. When you call our office for your preventative or known-contact cleaning, please have the following information available for our staff member:

  • Your name and best call back number
  • Your relation to the property
  • The address of the property
  • Type of cleaning requested
  • Rooms where cleaning is needed and their flooring types

Our staff uses that information to determine the appropriate number of people to deploy and the correct cleaning products to use. Every situation is unique, and SERVPRO of El Dorado Hills/Placerville knows how to best handle every situation. In El Dorado County, from Pollock Pines and Placerville to Cameron Park and El Dorado Hills, SERVPRO is your trusted resource. SERVPRO of El Dorado Hills/Placerville has the most up-to-date training on pathogen protocols available. Call our office today at 916-933-3890 to be set up with resources and schedule and inspection for your property.

Commercial Restoration

3/21/2020 (Permalink)

stain on concrete This commercial company had a delivery driver that vandalized a customer's property. SERVPRO was able to handle the situation!

SERVPRO of El Dorado Hills/Placerville is a family-owned local business that provides a unique service to our community. SERVPRO of El Dorado Hills/Placerville is the leading provider for water damage restoration, fire damage restoration, mold remediation, bio-hazard remediation, and crime scene cleanup in El Dorado County. Just check out our online reviews! For over 5 years, SERVPRO of El Dorado Hills/Placerville has provided great service to our commercial and residential clients in Placerville, Pollock Pines, Cameron Park, El Dorado Hills, and everywhere in between. No matter what time of day or night, SERVPRO of El Dorado Hills/Placerville has technicians standing by to respond to your emergency. Our average response time for an emergency call is about 1.5 hours. Our technicians receive the most up-to-date training for water and fire restoration techniques. Our technicians are also certified in blood-borne and infectious disease protocols. When you call for your estimate or inspection, please indicate your relationship to the property and the areas you are concerned about. SERVPRO of El Dorado Hills/Placerville has your business’ and occupants’ safety and health as our first priority. Our commercial customers have utilized our services for snow that caused a roof leak, sewage backup into a school classroom, blood cleanup, viral prevention, broken pipes, overflowing sinks, and much, much more. SERVPRO of El Dorado Hills/Placerville is the industry expert you can trust to restore your building "Like it never even happened." Call our office today at 916-933-3890, or e-mail our office at office@SERVPROeldoradohills.com to receive great customer service and professional service for your commercial needs.