Recent Posts

House Fire in El Dorado Hills

3/31/2020 (Permalink)

Charred drywall in a Garage This customer in Folsom suffered an electrical fire from a faulty battery charger. Luckily, they called SERVPRO of El Dorado Hills!

As a homeowner, having a fire in your home is one of the most devastating events that can happen. Your first step is to call SERVPRO of El Dorado Hills/Placerville. Our office phone is answered 24 hours a day, 365 days a year by one of our staff members. Our office team will obtain pertinent information and dispatch a fire crew to assess the damage to your home and determine the scope of restoration services.

Cleaning and restoration services typically reduce the cost of a fire damage claim for you and your insurance company. SERVPRO of El Dorado Hills/Placerville will utilize the following principles to determine the scope of work that is applicable for your home or business:

  • Inspection of the affected areas to locate smoke residues
  • Identification of type of smoke/soot residue
  • Identification of type of surface
  • Applicable air filtration, capture, or removal of residues

In El Dorado Hills, Placerville, Cameron Park, Diamond Springs, and Pollock Pines, SERVPRO of El Dorado Hills/Placerville is prepared and ready to handle any call. Our dedicated team of fire restoration professionals are trained to best remedy your fire damaged property. Our technicians will use the four fundamental elements of cleaning, listed below, to best remove and treat the smoke and soot in your home:

  • Temperature: Heat increases the chemical reactions of cleaning products and the correct temperature will make them more effective.
  • Agitation: Agitation dislodges residues from surfaces and distributes cleaning products across surfaces.
  • Chemistry: Our cleaning products work using chemical reactions with residues and surfaces. The proper cleaning product is selected based on the desired cleaning action needed.
  • Time: The amount of dwell time needed for cleaning products and equipment to work depends on the cleaning product, application, type of residue, and type of surface being cleaned.

SERVPRO is the leading industry professional for all of your fire restoration needs, throughout El Dorado, Amador, and Sacramento County.

Commercial Water Damage

3/30/2020 (Permalink)

Electrical fire in a control room SERVPRO of El Dorado Hills/Placerville was called to perform soot cleanup after an electrical fire at a prominent manufacturing plant in Sacramento.

SERVPRO of El Dorado Hills/Placerville is your most trusted resource for all of your commercial cleaning and restoration needs. SERVPRO provides a team of dedication restoration professionals ready to respond to any size disaster, any time of day or night. Commercial restoration does not replace what SERVPRO does in residential restoration, but presents an opportunity to provide additional services that our community needs.

Commercial buildings are completely different than residential buildings and provide a variety of services. You can trust that SERVPRO of El Dorado Hills/Placerville understands the demands of your church, hospital, hotel, retail store, or school and the necessity for you to minimize downtime. The functionality of your structure is very important to the restoration process. Commercial facilities require more time for scoping, planning, and estimating and usually require more staff, labor, and equipment. SERVPRO of El Dorado Hills/Placerville has handled everything from large factories to small retail stores. Our dedicated team has restored every kind of disaster including full disinfection, mold remediation, fire damage restoration, soot cleanup, blood cleanup, vandalism, and all forms of water damages.

The safety of the structure’s occupants and the security of the structure are our first concern. Commercial projects are generally more complex than residential losses, with multiple stakeholders, time constraints, and safety hazards. Having a broken pipe or sewer backup in a hospital requires a different scope of work than a fire in a manufacturing plant. SERVPRO knows how to handle it all and will assist you with navigating the restoration process. Call our office at 916-933-3890 any time of day or night to be connected to an experienced staff member who will get the work started. We are always Here to Help!

Storm Flooding

3/30/2020 (Permalink)

Fallen drywall from a ceiling This commercial property in Placerville suffered flooding from a rain event. The water came in the main level, which then flooded the basement below.

Storm damage is very unique, and every situation needs a different strategy. Here in El Dorado County, we see a lot of snow and rain storms accompanied by flash flooding. Cameron Park and Placerville are most commonly affected by moderate flash flooding. Though most people don’t think of it as a “storm”, SERVPRO considers wildfires to be a storm event as well.

In water storms, SERVPRO of El Dorado Hills/Placerville will take your phone call and dispatch a team to your home or business. The team will evaluate your needs and give you an on-site estimate. Once you have approved the estimate and authorized us to perform the work, our experienced crew will extract all of the standing water. Depending on the recommendations and agreed scope of work, we will either begin removing all of the wet materials, or place drying equipment. Our equipment is usually in place for 3 to 5 days, depending on the materials affected and the severity of the damage. SERVPRO of El Dorado Hills/Placerville has the most up-to-date training to provide you with a smooth and efficient restoration process. At completion of our services, our technicians will thoroughly decontaminate all of the affected areas, if applicable.

SERVPRO of El Dorado Hills/Placerville responds completely differently to fire event storms. In wildfire situations, a large number of calls for emergency service come in before the areas are even accessible. When you call our office at 916-933-3890, a staff member will obtain information about your home or business. We will also ask you questions about access and condition of the structure. Our goal is to have a crew on site at your location to conduct an evaluation within 4 hours of your call.

SERVPRO of El Dorado Hills/Placerville can weather any kind of storm, any time of day.

Preventative Viral Cleaning

3/23/2020 (Permalink)

Hard Hat SERVPRO of El Dorado Hills/Placerville is your #1 commercial responder in El Dorado Hills, Placerville, Cameron Park, and Diamond Springs.

Commercial preventative cleaning for the current COVID-19 outbreak is a very important service that SERVPRO of El Dorado Hills/Placerville offers. With fully established protocols taken from the CDC, the highly trained team at SERVPRO of El Dorado Hills/Placerville will clean your business top to bottom, to help you prevent the spread of this virus. SERVPRO of El Dorado Hills/Placerville has previous experience working closely with the California Office of Emergency Services and the local Health Departments to assist with viral containment and mitigation. We are also trained and certified in bio-hazard remediation and blood-borne pathogen cleanup.

SERVPRO understands your need to stay open at this time, so let us help you with that. Being a local and family-owned small business, we are feeling the pressure as well. The safety of our community is our most important priority. When you call our office for your inspection, please provide you name and contact information, the approximate square footage of the facility, and whether this is a known contact case or just a preventative cleaning. The more information you can provide, the more accurate and prepared we can be.

SERVPRO of El Dorado Hills/Placerville is your leading resource for all disinfection services including bio-hazard remediation, viral decontamination, blood cleanup, crime scene remediation, and mold remediation. Throughout this disaster, our staff is working hard to restore every structure and respond to every call for need. SERVPRO of El Dorado Hills/Placerville is Here to Help throughout El Dorado County, Amador County, Placer County, and Sacramento County. Call our office today at 916-933-3890 to see how our dedicated team of professionals can help yours.

Water Damage in Placerville, CA

3/21/2020 (Permalink)

Mold growth behind a baseboard This customer in Placerville had water damage that went unnoticed for a while, until the customer started having bad allergies.

Water damage restoration is one of the most important jobs SERVPRO of El Dorado Hills/Placerville does. Flooded homes, leaky pipes, broken drain lines, and roof leaks can cause a lot of damage if left unchecked. The difference between discovering water damage after 3 hours or 3 days will drastically change our course of action. Lucky for you, SERVPRO of El Dorado Hills/Placerville has the most up-to-date training and equipment. If you discover water in your home, call SERVPRO any time of day or night. Please have the following information available for the staff member:

  • Your name and best call back number
  • Your relation to the property
  • The address of the property
  • The age of the home (any homes built before 1980 may be subject to lead and asbestos testing)
  • When the loss occurred
  • Rooms affected and their flooring types
  • Insurance company and claim number, if applicable

Our staff uses that information to determine the appropriate number of people to deploy and the correct equipment to best dry your home. Every home is unique, and SERVPRO of El Dorado Hills/Placerville knows how to best handle every situation. In El Dorado County, from Pollock Pines and Placerville to Cameron Park and El Dorado Hills, SERVPRO is your trusted resource for every flooded home, roof leak, and pipe break. We will stop further damage to your home and assist you and your family with navigating the insurance process. SERVPRO of El Dorado Hills/Placerville is always Here to Help! Call our office today at 916-933-3890 to be connected to a caring, experienced staff member who will give you the customer service and respect you deserve!

Commercial COVID-19 Cleaning

3/21/2020 (Permalink)

Bathroom after cleaning This commercial building in El Dorado Hills was concerned about a possible viral contamination in their bathroom after one of the occupants became ill

Commercial preventative COVID-19 cleaning is one of the most important jobs SERVPRO of El Dorado Hills/Placerville can do. Floods, leaky pipes, broken drain lines, and roof leaks can cause a lot of damage if left unchecked, but so can this viral outbreak. Everyone knows the hazards of mold, water and sewage, but SERVPRO has the knowledge and expertise to help you through this new and unknown stressor. SERVPRO of El Dorado Hills/Placerville already has a close working relationship with the El Dorado County Health and Human Services. Working directly with protocols developed by the CDC and HHS, SERVPRO of El Dorado Hills/Placerville is ready to clean your commercial office building or warehouse. When you call our office for your preventative or known-contact cleaning, please have the following information available for our staff member:

  • Your name and best call back number
  • Your relation to the property
  • The address of the property
  • Type of cleaning requested
  • Rooms where cleaning is needed and their flooring types

Our staff uses that information to determine the appropriate number of people to deploy and the correct cleaning products to use. Every situation is unique, and SERVPRO of El Dorado Hills/Placerville knows how to best handle every situation. In El Dorado County, from Pollock Pines and Placerville to Cameron Park and El Dorado Hills, SERVPRO is your trusted resource. SERVPRO of El Dorado Hills/Placerville has the most up-to-date training on pathogen protocols available. Call our office today at 916-933-3890 to be set up with resources and schedule and inspection for your property.

Commercial Restoration

3/21/2020 (Permalink)

stain on concrete This commercial company had a delivery driver that vandalized a customer's property. SERVPRO was able to handle the situation!

SERVPRO of El Dorado Hills/Placerville is a family-owned local business that provides a unique service to our community. SERVPRO of El Dorado Hills/Placerville is the leading provider for water damage restoration, fire damage restoration, mold remediation, bio-hazard remediation, and crime scene cleanup in El Dorado County. Just check out our online reviews! For over 5 years, SERVPRO of El Dorado Hills/Placerville has provided great service to our commercial and residential clients in Placerville, Pollock Pines, Cameron Park, El Dorado Hills, and everywhere in between. No matter what time of day or night, SERVPRO of El Dorado Hills/Placerville has technicians standing by to respond to your emergency. Our average response time for an emergency call is about 1.5 hours. Our technicians receive the most up-to-date training for water and fire restoration techniques. Our technicians are also certified in blood-borne and infectious disease protocols. When you call for your estimate or inspection, please indicate your relationship to the property and the areas you are concerned about. SERVPRO of El Dorado Hills/Placerville has your business’ and occupants’ safety and health as our first priority. Our commercial customers have utilized our services for snow that caused a roof leak, sewage backup into a school classroom, blood cleanup, viral prevention, broken pipes, overflowing sinks, and much, much more. SERVPRO of El Dorado Hills/Placerville is the industry expert you can trust to restore your building "Like it never even happened." Call our office today at 916-933-3890, or e-mail our office at office@SERVPROeldoradohills.com to receive great customer service and professional service for your commercial needs.

Coronavirus Cleaning in El Dorado County

3/16/2020 (Permalink)

SERVPRO House logo SERVPRO of El Dorado Hills/Placerville is Here to Help in El Dorado County.

Amid the recent scare regarding the Coronavirus outbreak all over the country and specifically here in Northern California, SERVPRO of El Dorado Hills/Placerville is your trusted bio-hazard cleanup company. Not only does SERVPRO have a national team working with the Centers for Disease Control developing and updating viral disinfection protocols, SERVPRO of El Dorado Hills/Placerville specifically has worked with the State of California Office of Emergency Services, Amador County Health and Human Services, and El Dorado County Health and Human Services on previous projects similar to this. SERVPRO of El Dorado Hills/Placerville has teams standing by with approved EPA-registered disinfectants and CDC-approved protocols for preventative cleaning, known contact, and confirmed Coronavirus COVID-19 cases. Below you will find an excerpt from SERVPRO’s protocol. Call our office today with any questions!

Our proactive cleanup protocol involves a customer that is requesting facility or structure cleaning and disinfection and the customer states that there is NO active known threat of SARS-CoV-2 contamination or exposure. Please note that these are general guidelines only. Building and spaces greatly differ. Each location will require individual planning, complete with on site inspection with necessary personnel.

  • The CDC encourages cleaning of high touch surfaces such as counters, tabletops, doorknobs, bathroom fixtures, toilets, phones, keyboards, tablets, and tables at a minimum. These same surfaces are mentioned in the CDCs guidance for commercial spaces as well.
  • Cleaning removes the soil and dirt that harbors the infectious agents, while disinfecting kills the remaining environmental pathogens. Cleaning is a necessary first step in disinfecting a surface. Both cleaning and disinfecting must be a part of the scope of work.
  • Due to potential respiratory exposure to particulates, at a minimum a N-95 respirator should be worn by all cleanup personnel. Additionally, all cleanup personnel should wear nitrile gloves and goggles.
  • Some materials cannot be cleaned with detergent and water without being damaged. For this reason, paper and paper products are not able to be cleaned and/or disinfected.
  • Non-porous materials like hard surface floors, cabinets, countertops, doorknobs, and plumbing fixtures can be disinfected. 
  • All used gloves and disposable respirators should be bagged within the work area.
  • For business purposes, the CDC recommends routine environmental cleaning. This should include routinely cleaning all frequently touched surfaces in the workplace, such as workstations, countertops, and doorknobs; and provide disposable wipes so that commonly used surfaces (for example, doorknobs, keyboards, remote controls, desks) can be wiped down by employees before each use.

Smoke Damage in Placerville

3/16/2020 (Permalink)

Home with burnt siding This customer in Placerville had a house fire that required a window board-up and emergency fencing to prevent vandalism.

Fire damage restoration is a difficult industry to be a part of. Smoke, soot, and charred materials affect your home, but they also affected you and your family. SERVPRO of El Dorado Hills/Placerville can restore your charred, smoke-filled home, as well as get your family back to where they need to be in a timely manner. If your home or business catches fire, your first call is usually to your homeowner’s insurance company or business general liability insurance company. SERVPRO has national agreements with many insurance companies to streamline the process for you, the owner. SERVPRO of El Dorado Hills/Placerville has strong working relationships with all of the adjusters that work in our local area. We know what they need, which helps your claims process be smoother and faster. After contacting your insurance company, call our office at 916-933-3890 any time of day or night. SERVPRO of El Dorado Hills/Placerville can board up your broken windows and doors and provide fencing when you need it. We want to make sure that your home and business are protected from vandalism.

After you call our office, we will ask you to begin identifying your sentimental, high value, and important personal belongings before we get to your home. Locating these items means that we can clean them faster, preventing further damage. The staff at SERVPRO of El Dorado Hills/Placerville are trained in fire restoration protocols for all different kinds of fires and soot. Additionally, SERVPRO has the ability to restore your water- or fire-damaged documents at SERVPRO headquarters in Tennessee.

Fire Damage Restoration Experts

3/10/2020 (Permalink)

charred and melted photo This customer in Pollock Pines had a home that caught fire over the winter. Many of the items are burnt beyond cleaning or saving.

Having a fire in your home can be devastating. In El Dorado County, your most trusted fire damage restoration company is SERVPRO of El Dorado Hills. With over a hundred reviews on Google, Facebook, and Yelp over the last 5 years, SERVPRO of El Dorado Hills/Placerville has proven to be the leading expert in fire damage restoration, water damage restoration, mold remediation, biohazard/crime-scene cleanup, and customer service throughout the local area. The most commonly asked question from our customers is, “what happens next?” SERVPRO of El Dorado Hills/Placerville will inspect your fire-damaged property and give you recommendations on the appropriate course of action. Most homeowners file insurance claims and SERVPRO of El Dorado Hills/Placerville has strong working relationships with most of the insurance adjusters throughout El Dorado, Sacramento, Placer, and Amador County.

Every fire damage and fire-damaged structure is unique. The different materials burned or causes of a fire change the way structures are cleaned. If your home or business suffered a fire that burnt plastics, the cleanup procedure is very different than if your home or business has burnt paper or was affected by a wildfire. SERVPRO of El Dorado Hills/Placerville is certified and trained by the IICRC in Fire Damage Restoration protocols and has access to the most up-to-date equipment and cleaning products on the market. SERVPRO of El Dorado Hills/Placerville is ready and equipped to respond to your fire damage emergency any time of day or night. Fire damage can be devastating, but SERVPRO of El Dorado Hills/Placerville will make it "Like it never even happened."