Recent Why SERVPRO Posts

Why Choose SERVPRO of El Dorado Hills/Placerville?

2/11/2021 (Permalink)

Choosing a company to help mitigate and restore damaged property can be daunting. It doesn't have to be hard. SERVPRO of El Dorado Hills/Placerville has years of experience, highly trained technicians, a 24 hour emergency service, and we are locally owned and operated. The areas we service are: El Dorado Hills, Placerville, Cameron Park, Shingle Springs, and Diamond Springs. 

SERVPRO of El Dorado Hills/Placerville is a trusted leader in the restoration industry. The services we offer are: water damage restoration, fire damage restoration, mold remediation, COVID cleaning, biohazard cleaning, and more!

Don't just take our word for it. The customer online reviews say it all! Check us on Facebook, Google, and Yelp! We read all the reviews and respond to each and everyone of them personally. We want to make sure every customer we serve is a happy customer. 

If you are in need of mitigation and restoration services, call SERVPRO of El Dorado Hills/Placerville, at 916-933-3890. 

Grateful for our SERVPRO of El Dorado Hills/Placerville Team!

2/8/2021 (Permalink)

2021 has been hectic for all of our team members, from the office to the field. We are grateful for a team who always strives to go above and beyond for the customers and to help each other grow. The number of incoming job leads and customer satisfaction is evident of our group success.

Throughout 2021, we will continue to work hard and reach the goals we have set from last year! 

If you haven't met our team yet, click here to meet the team of SERVPRO of El Dorado Hills/Placerville. Each individual contributes to our business in various ways, but we are appreciative of everyone. 

The office team are the ones who coordinate with the customers from the initial calls, handling insurance claims, and scheduling. Whereas the field technicians are the ones who are in the field performing mitigation, demolition, and restoration services for the customers. 

Call SERVPRO of El Dorado Hills/Placerville if you need water damage restoration, fire damage restoration, mold remediation, biohazard cleanups, COVID cleaning, sewage backups and more within the local areas: Cameron Park, Shingle Springs, Diamond Springs, El Dorado Hills, and Placerville. 916-933-3890.

Our 148 Policy | Emergency Process | SERVPRO of El Dorado Hills/Placerville

11/27/2020 (Permalink)

white background with orange house company logo and text saying fire & water - cleanup & restoration Emergency or not, we are available 24/7 for service, just give us a call today at 916-933-3890!

With our emergency process, SERVPRO of El Dorado Hills/Placerville can get your property back to preloss condition “Like it never even happened.” For any job we get called into, we have a policy, whether it is water damage, fire damage, odor control, mold remediation or cleaning. The 148 policy helps us hold ourselves accountable and ensure that every customer gets the same treatment and can count on the same phenomenal service that we pride ourselves on! 

So, what is our 148 policy?

One Hour:
Within one hour from the first notice of loss, we will contact you to arrange for our services. You will know help is on the way!

Four Hours:
Within four hours of loss notification, we will be on-site to start mitigation services. The key to reducing damage and saving money is responding quickly to your damage. During this time, a trained, uniformed, equipped SERVPRO professional will walk you through the job process step-by-step, and give you a detailed explanation on what to expect and the anticipated outcome. We will begin pretesting for restorability and working from the source of the damage outward. 

Eight Hours:
Within eight business hours of on-site arrival, a verbal briefing of scope will be communicated to the appropriate person, normally your adjuster or property manager.

Cleaning, Restoration, & Deodorization:
We will work neatly and efficiently to help you regain control of your property when a damaging event has taken over. We use state-of-the-art restoration techniques to ensure your property is taken care of right the first time.

Final Walk-Through:
After the work has been completed, a final walk-through will be conducted with you to help ensure your satisfaction.

Our staff is highly trained in property damage restoration, so rest assured our team of technicians is equipped with the knowledge to restore your property.

SERVPRO of El Dorado Hills/Placerville is locally owned and operated, so we are already close by and ready to respond immediately when you need us. We make disasters “Like it never even happened.”

SERVPRO of El Dorado Hills/Placerville - The Right People To Call When The Need Arises

11/20/2020 (Permalink)

male in SERVPRO gear, mid-walk, carrying mats and roll of white paper, and surrounding him is a ladder and cardboard boxes Our technician in-action working on a water damage in El Dorado Hills. Call us today 916-933-3890 for various restoration needs!

SERVPRO of El Dorado Hills/Placerville is versed on all aspects of commercial and residential work!

We all know that unexpected emergencies happen. When they do happen, a prompt response can save your business a lot of time and money. The faster that an experienced mitigation team like us, SERVPRO of El Dorado Hills/Placerville, can get on the scene, the better! By responding immediately, it helps to limit the damage to the property, resulting in less demolition. The hassle of mitigation alone is bad enough, but the hassle of reconstruction is often more disruptive to your life and your business. 

Not all the services that SERVPRO of El Dorado Hills/Placerville offers is a result from emergencies. Some of these services happen as a result of an unnoticed event like a dripping water line, or they could be general cleaning or maintenance needs. These services can be scheduled around your needs and can even be performed after hours if needed. SERVPRO of El Dorado Hills/Placerville are the experts when it comes to water and fire damage, mold remediation, odor control, general cleaning, COVID cleaning, biohazard such as crime and trauma scene cleanup, and reconstruction services with our sister company, Sierra Renovations. It doesn’t require an emergency to get to know what we can do to help you in your time of need!

SERVPRO of El Dorado Hills/Placerville is a diverse, community-based franchise that is well respected for its expertise in servicing the customer.  We can perform on any level and any size job from both the residential and commercial segments. We understand what it means to experience a loss in your home or work, and we handle each job specific to the needs of each customer.

Feel free to call us 24/7 at 916-933-3890, we service for water damage, fire damage, mold remediation, biohazard and trauma, and odor removal in the following areas: Cameron Park, El Dorado Hills, Placerville, Shingle Springs, and Diamond Springs.

SERVPRO of El Dorado Hills/Placerville handles C DIFF Cleanup

11/2/2020 (Permalink)

SERVPRO of El Dorado Hills/Placerville is a restoration service for homes and businesses. We specialize in water damage, fire damage, storm damage, smoke damage and even cleaning services such as C DIFF cleanup and COVID cleaning. 

So, are you experiencing nausea, fever, abdominal pain, or loss of appetite? Sounds like a case of the flu, right? Maybe. You think you could be dealing with a bad virus that just leaves your system in a few days, but what if it is something more serious, like Clostridium difficile, more known as C DIFF, a bacterial infection, that attacks the colon and lining of the intestines. 

Did you know that C DIFF can spread from person to person or by way of contaminated environments if not properly disinfected? The spores from this bacterium can live on surfaces for several months, which is why hiring C DIFF professional cleaners is critical to the health of those in contact with the infected environment.

When you get sick, you go to the doctor, but what do you do if your home is infected? You want to prevent any reinfection. By having your home thoroughly cleaned by professional C diff cleaners like SERVPRO of El Dorado Hills/Placerville. This precaution is important for people sharing a bathroom with others, like small children and elderly in the home. 

Even if surfaces like faucets and sinks appear clean, you may ask yourself, why doesn’t the product you buy in-stores eliminate the presence of the virus or bacteria? C DIFF can be incredibly resistant to household cleaners and disinfectants. Our trained technicians at SERVPRO of El Dorado Hills/Placerville use products that are rated to rid of C DIFF.

If you have any questions or would like to schedule a C DIFF cleaning, give us a call today at 916-933-3890.

Why We Focus on Restoration Instead of Replacement | SERVPRO of El Dorado Hills/Placerville

10/23/2020 (Permalink)

SERVPRO orange house logo in front of a green square SERVPRO of El Dorado Hills/Placerville is here to help!

Have you sustained property damage and feeling overwhelmed? We are here to help, contact SERVPRO of El Dorado Hills/Placerville.

If you have damage done to your home, it is a difficult thing to process and recover from. Dealing with the emotional impact of the actual emergency in addition to the recovery process can be a long and uphill battle, but the sooner you can get back into your home, the sooner you can begin to rebuild your life.

Though it can always be difficult to begin the recovery process, working with a good restoration company can make a tremendous difference. We will focus on restoring your home and belongings, instead of simply recommending a replacement, so you can save time and money and get back home more quickly. This can help you feel more at home when you return to your household!

How Restoration Can Lead to Saving Time and Money

We can help you save money on your insurance.

Thankfully, homeowner’s insurance will often cover major losses from emergencies or disasters, but an expensive claim can raise your premium as well. By restoring what we can instead of fully liquidating your home and belongings, we can keep the claim costs low, saving you money over time.

We can protect your sentimental items.

When you must quickly leave the home in the event of an emergency, there are likely many precious, irreplaceable items that are left behind. With our fleet of restoration equipment, however, we can restore many of these items to look exactly as they did before the damage. We have restored photographs, art, heirlooms and many other irreplaceable items over the years.

We make sure your home feels like home again.

Going home after a disaster is quite an emotional experience, but by restoring your items when possible, we can ensure it truly feels like home when you walk in the door. From furniture to personal items, we can handle all the elements of restoration that make a difference in the way your home feels.

If you have damages and are feeling overwhelmed, we are here to help. You can call us as soon as you need to in order to begin the restoration process. Contact SERVPRO of El Dorado Hills/Placerville today at 916-933-3890 to learn more!

SERVPRO of El Dorado Hills/Placerville - We Are IICRC Trained

10/8/2020 (Permalink)

Text of Why SERVPRO of El Dorado Hills/Placerville and green protective hard hat equipment SERVPRO of El Dorado Hills/Placerville is equipped to provide 24-hour emergency service where and when you need it!

SERVPRO of El Dorado Hills/Placerville is IICRC Trained. What is the IICRC? It is the Institute of Inspection, Cleaning and Restoration Certification, which creates the standards for the restoration industry and provides training and certification to restoration companies. 

IICRC Training Ensures That Businesses:

  • Present accurate information to consumers and conduct business with honesty and integrity.
  • Require a technician on all jobs who has been formally trained and passed all required tests.
  • Require a continuing education program to keep technicians up-to-date on the latest changes in the industry.
  • Maintain liability insurance to protect all parties in the event of an accident.
  • Maintain a written complaint policy and agree to Better Business Bureau or similar arbitration to resolve disputes, and accept the conclusions and recommendations of arbitration.

The IICRC Develops The Standards For The Restoration Industry

The IICRC has been the driving force in establishing the main industry standards and reference guides for professional carpet cleaning, water damage restoration, mold remediation and biohazard/crime scene. These IICRC standards take years to develop and require the coordination of experts in the field: manufacturers, industry organizations, insurance professionals, training schools, contractors, and public health professionals.

Every five years, the standards are reviewed and updated. The restoration field changes rapidly with advancements in technology and science, and therefore the standards must evolve to keep pace.

About SERVPRO of El Dorado Hills/Placerville

SERVPRO of El Dorado Hills/Placerville specializes in the cleanup and restoration of residential and commercial property after a fire, smoke, water damage event, or biohazard/crime. Our staff is highly trained in property damage restoration and receives the most up-to-date training. We believe in continuous training: from initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

We are operating 24/7, give us a call at 916-933-3890

Why do customers highly recommend SERVPRO of El Dorado Hills/Placerville?

10/2/2020 (Permalink)

Garage after fire This customer had a house fire in the late evening. We were on site within 45 minutes of the call, even before the Fire Department had left!

When your house floods because of a broken pipe at 2am on a Saturday, what do you do? There are many restoration companies in the Sacramento and surrounding areas that you could call, so why are you going to call us?

SERVPRO of El Dorado Hills/Placerville has a long-standing tradition of excellent customer service and workmanship. Every customer that calls, no matter the time of day, is connected to a knowledgeable and empathetic representative who will obtain the necessary information about their damage. Every call is unique, and we have heard it all! Being centrally located in El Dorado Hills, our technicians are able to quickly respond to calls in Sacramento, Folsom, El Dorado Hills, Cameron Park, Placerville, and Jackson. SERVPRO of El Dorado Hills/Placerville is committed to responding to every call within 2 hours, even in the middle of the night! Smoke, soot, pipe leaks, and floods don’t usually happen in the middle of the day, so our phones are answered 24 hours a day, 7 days a week.

Please have the following information available at the time of your call so that we can better assist you:

  • Your name, phone number, and address of the property
  • Your relation to the property
  • Insurance information, if applicable
  • Type of damage (water damage, smoke damage, fire damage, flooding, biohazard, crime-scene, death, injury, mold contamination, sewage overflow, etc.)
  • Areas affected (Living Room, Garage, Bedroom, Kitchen, etc.)

In your time of need, call SERVPRO of El Dorado Hills/Placerville! Don't take our word for it, look us up on Google, Yelp, and Facebook!

What happens when you're away and your home floods?

8/21/2020 (Permalink)

Standing water on a floor This customer in El Dorado Hills came home from shopping to find their home flooded.

You and your family went out of town on a lovely camping trip for a few days…. You come home to find several inches of standing water throughout your home. What do you do?

First, you call a plumber. Then you call SERVPRO of El Dorado Hills/Placerville. With an average arrival time of less than one hour from your initial call, SERVPRO of El Dorado Hills/Placerville is Here to Help. Our equipment is the best in the industry and will get your home back into shape in no time. You will be connected to one of our staff any time of day or night, weekday or weekend.

Our first priority will be to inspect your home and determine the extend of the damage. We will extract all of the standing water from your home, moving your furniture and belongings out of harm’s way in the process. We will use our patented SERVPRO DryBook software to map your home and thoroughly document your loss. We will place dehumidifiers and fans throughout your home to strategically dry all of the wet materials. As a preferred vendor for most insurance companies locally and nationwide, SERVPRO of El Dorado Hills/Placerville will help you navigate the insurance process to the best of our ability.

When faced with a water damage or flooding event of any size, SERVPRO of El Dorado Hills/Placerville is the only company to trust. Don’t take our word for it; check out all of our reviews from our amazing customers!

What matters when choosing a restoration company?

8/21/2020 (Permalink)

Plastic covering furniture Emergency services are important, but how we treat your home after the emergency is important too!

Restoration of a home is a very involved process, and not all companies handle it the same way. At SERVPRO of El Dorado Hills/Placerville, the customer experience, your experience, is the most important part of what we do. We know we can restore a home. We know we can put your live back together. We know we can make it "Like it never even happened." But we also know that when you choose SERVPRO of El Dorado Hills/Placerville, you will get a great customer experience.

Having a fire, a flood, a sewage backup, vandalism, mold, or a trauma in your home is never a pleasant experience. Negotiating with insurance, vendors, contractors, and being displaced from your home makes the entire process frustrating. At SERVPRO of El Dorado Hills/Placerville, we understand. More importantly, every staff member cares about you, your family, and your experience with us. We will work with you and your insurance company to keep you informed and updated about the process and what comes next. Our staff members are all highly trained professionals ready to drop what they are doing to respond to your emergency. As always, don’t take our word for it! Make sure you look up SERVPRO of El Dorado Hills/Placerville on Google, Yelp, Facebook, and NextDoor and listen to what our customers have to say.

Don't let fire or water ruin your holidays!

12/27/2019 (Permalink)

Hole in ceiling drywall This customer in El Dorado Hills had a broken pipe in their attic that caused the ceiling to come crashing down on Christmas Day!

The holidays are filled with family, fun, and great food. The holidays can also be filled with home-related disasters. Family comes to town and clogs the toilet, or leaves the sink on, or accidently turns the stove burner on. Disasters can happen any time, and that’s why SERVPRO of El Dorado Hills/Placerville is here! SERVPRO of El Dorado Hills/Placerville is here to help at any time of day or night. With technicians on call 24/7/365, we are poised and ready to aid you in your time of need. From smoke damage and fire damage to flooding and broken pipes, SERVPRO of El Dorado Hills/Placerville has the knowledge and staff to handle any size emergency. We know how stressful the holidays can be, so let us deal with your flooded home, your smoke damaged furniture, and your sewage contaminated floor. The holidays are about spending time with your family and friends, so let SERVPRO of El Dorado Hills/Placerville be there for you this holiday season. Call our office any time to be connected to a compassionate and knowledgeable staff member who will hold your hand and walk you through your water damage or fire damage. Let our family take care of yours.

SERVPRO of El Dorado Hills/Placerville cares about your home

10/23/2019 (Permalink)

Mold growth behind a baseboard This customer in Jackson noticed a strong smell in her Living Room when she got back from vacation. She opened up the wall and found mold growth.

What can SERVPRO of El Dorado Hills/Placerville offer your family that ServiceMaster or Clean Rite Build Rite cannot? Well, SERVPRO of El Dorado Hills/Placerville has dedicated team members on stand-by ready to assist you from the moment of your call. Customers choose SERVPRO of El Dorado Hills/Placerville because of our renowned reputation in the industry and because of our strong local reviews. We will treat you and your family with the utmost respect, while also being your advocate with your insurance company. Our staff is trained to utilize the most up-to-date software and equipment to thoroughly and accurately inspect and restore your structure. SERVPRO of El Dorado Hills/Placerville is a family-owned business with a strong brand with an even stronger reputation that backs us up. SERVPRO invests in state-of-the-art software to detect unseen moisture, bound water, and other associated damages. Call SERVPRO of El Dorado Hills/Placerville, because no one else can make it "Like it never even happened."

Choose SERVPRO of El Dorado Hills/Placerville

8/7/2019 (Permalink)

This customer's home caught fire on a weekend and she needed some emergency services. Note the charred drywall on the ceiling.

When looking for water damage or fire damage remediation companies in your area, you may think, “Why SERVPRO?” and “What does SERVPRO have that these other companies don’t?” Well, all SERVPRO franchises are individually owned an operated. SERVPRO of El Dorado Hills/Placerville is locally and family-owned by a veteran and his wife. We receive the most up-to-date training in the industry, and we have access to state-of-the art equipment, which allows us to respond better and faster to your emergency. Our customer in El Dorado Hills suffered a house fire on a Saturday afternoon. Her first call, after 911 of course, was to her insurance agent. Her insurance agent called us and our on-call technician was on site less than an hour after the call. At SERVPRO of EL Dorado Hills/Placerville, we pride ourselves on providing the cities of El Dorado County with exceptionally knowledgeable and rapid service. Your home or business will be in the best hands when you call SERVPRO of El Dorado Hills for your water damage, fire damage, mold remediation, or crime-scene/bio-hazard needs.

Fire damage in El Dorado Hills

8/7/2019 (Permalink)

This customer's toilet broke while they were on vacation and water sprayed out for three days!

Your home catches fire and is filled with smoke. After the fire is out and you are staring at your home, what do you do next? Well, if your home is in El Dorado Hills, Placerville, Cameron Park, or Diamond Springs, you call SERVPRO of El Dorado Hills/Placerville. Call our office at 916-933-3890 any time of day or night to be connected to one of our experienced staff-members, and we will get your emergency service technician on their way. Emergencies never happen at a convenient time, which is why we have technicians on call 24 hours a day, 7 days a week, 365 days a year. We know the industry and we can help you navigate the insurance process. SERVPRO of El Dorado Hills/Placerville works directly with your insurance company to provide you the best and most seamless service. You can trust SERVPRO of El Dorado Hills/Placerville with your home or business for any fire damage or water damage needs. If a pipe breaks in the middle of the night, or your fridge goes out while you’re on vacation, or you leave a pot on the stove and burn some soup on a Tuesday afternoon, call our office! You name it, we’ve seen it!


7/30/2019 (Permalink)

This customer in Citrus Heights suffered a fire in their outdoor workshop. The entire structure was contaminated with soot.

Customer service is an important aspect that is often looked over in the service industry. Why do you choose one brand of shampoo over another? Initially, it is probably branding; but you keep using it because of what it does to your hair. Restoration is the same premise. SERVPRO of El Dorado Hills/Placerville has some of the best reviews in our local area. We routinely perform water damage restoration, fire damage restoration, mold remediation, and bio-hazard/crime scene cleanup in cities all over the El Dorado and Amador Counties. Customers know our reputation, and we reinforce that reputation with every customer contact from the first phone call through our initial inspection, equipment monitoring, and job completion. When choosing a restoration company from the many available, be sure to choose SERVPRO of El Dorado Hills/Placerville, and we will make it Like It Never Even Happened.

Coming home to a lake

6/6/2019 (Permalink)

It’s 11 pm on a Friday night. You just got home from your son’s last basketball game of the season and you’re exhausted. The kids are hungry and are ready to dig into that cheeseburger you picked up in the drive-thru. You open the front door to walk into your home and you step in a puddle of water. The lights turn on and you realize that while you were away, a toilet supply line in the back of your home popped off and your whole home is under water. What do you do?

You can find restoration companies on the internet by the dozen, but you won’t find one as dedicated to restoring your home as SERVPRO of El Dorado Hills/Placerville. No matter the time of day, your call will be answered and a technician will be dispatched to your emergency. We understand the chaos a loss can wreak on your daily life and we know how to make it easier for you. From navigating through the initial claims process to dealing with your adjuster, we can guide you every step of the way. Whenever you need us, we are always Here to Help.