What our Customers say...
Arturo, David, and Mike—great job! SERVPRO arrived directly after the fire at our house and started drying up things. Finished mitigation today. They explain what the plan is, follow through on the work, and clean up and remove all damaged material. I felt like we had good communications and even sending an email to their offices usually received a callback or reply almost immediately. They are concerned about safety for the family in the house. Very conscientious.
Top notch employees from our local SERVPRO of El Dorado Hills! Raymond and Lawrence expertly remediated the damage caused from a faulty water supply line. They were always prepared and on time. The team worked diligently to inspect, remove and prepare our home for the restoration. Excellent employees who are professional and caring! They definitely delivered as promised! Thanks for being our ONLY choice for this delicate kind of work! Definitely FIVE STARS!!
SERVPRO of EDH handled the mold mitigation and the removal of water damaged materials in my kitchen. I was impressed with this company from the moment I called them. A "live" person immediately answered my call and put me in touch with their estimator, Stanley. Chris & Scott handled the mold remediation and removal of the water damaged materials in my kitchen. They did a fantastic job. They were timely, courteous, conscientious and thorough. David, the production manager made sure to inspect my project and answer my many questions. Thank you SERVPRO for a job well done!
We recently had a slow water leak in our upstairs resulting in water damage & mold. SERVPRO EDH was quick to respond. They ended up removing drywall & flooring upstairs and the ceiling & walls downstairs. Omar & Kenny with the help of Stonewall & Ben did an amazing job! They were very efficient, respectful and friendly throughout the process. Arturo was easy to work with & very responsive when additional work arose.
Woke up by water dripping down from the ceiling at 3am. After failed to locate the leakage myself, found SERVPRO EDH and called. Someone picked up almost immediately and the crew showed up in the early together with their big boss Doug. They were able to identify the leakage quickly -- it is from the HVAC condense water. We figured a game plan together. As of now, the wet drywall was removed, the molded insulation has been removed, the wood beams need to be treated after the HVAC leakage is fixed, then the drywall guy will come patch it up. It will be a fun week ahead. Thank you SERVPRO for saving our day!
We are thrilled with how helpful our service was. The company did a great job communicating, and Drew and Kenny were absolutely wonderful on site. They explained everything, were courteous, efficient, professional and understanding. The process of water damage clean up is never pleasant, but they did everything in their power to make it as easy as possible. We couldn’t be happier with the service. Thank you!!
I woke up to a lake in my kitchen. The water was soaking through the floor to where I could see water damage on the ceiling below. I called SERVPRO and within 2 hours they Arturo and crew were at my house actively working on everything. Arturo, Mike and Larence quickly had everything setup. They had my kitchen and the room below sealed up with their equipment running in short time. Omar even came by on the weekend to check on things. When he leaned my daughter had some asthma he came by with an industrial air filter. Which was a relief. Ernie really helped with working with my wife and I coordinating with the insurance. He was awesome. All in all considering the problem they all made the process the best it could be for the situation. I would have no issues calling them again. -Bryan
The 3 gentleman from SERVPRO were great! Showed up on time, explained everything they were doing and why. We had a leak from dishwasher that damaged the flooring and had the presence of mold. The guys pulled up the flooring and treated mold areas. Left air purifier machine to run overnight to remove any mold spores present in our kitchen. They left the area tidy and even cleaned the impossible to reach area on the side of our stove before moving it back into place! The guys were friendly, polite and respectful. Would not hesitate to request them again should a need arise. Thanks for a job very well done.
The SERVPRO team did an amazing job cleaning our home after some unfortunate fire damage. They were extremely helpful, kind, and patient with all my questions. They also walked me through the process which made this all less stressful given the terrible experience with the fire. I couldn’t have asked for a better group of professional experts to support following such a traumatic experience. Thank you!
Stonewall and Mike Reynolds of SERVPRO did a very professional removal of mold from our attic. They were very personal and caring of the job performed. Inspected and cleaned all structural framing as needed. They applied EPA registered antimicrobial to all the infected areas. After the job they went into detail of the job performed with a very caring attitude.
We are very happy with SERVPRO. Omar, Kenny, and the team are very professional. They worked on my home with care and respect. Definitely recommend SERVPRO
Ernie, David, Chris and Kenny did a professional job. Everyone was courteous and communicated well throughout the project. So grateful for the excellent mold remediation.
Thank you to David, Mike, Ben and Arturo for being so professional and walking us through each step of damage removal from a leak in our kitchen. Can’t say enough good things about this crew!
SERVPRO just finished up a mess of a water damage job at my duplex and I couldn't be happier. Every appointment I had with them was easy to make, and they were always timely and professional. The estimator Ernie clearly cared about his work and he explained everything to me, from start to finish, no fewer than five times. He was patient and thorough and allowed me to ask questions until I totally understood the plan. The work started promptly as scheduled, and my experience with Mike and Justin was just as great. They explained everything to me as the job progressed, again in a patient and thorough way that truly demonstrated this company's commitment to customer service. Mike kept me posted every step of the way, which put my mind at ease in tackling such an overwhelming project. They worked with me and with my tenants in consideration of our schedules. I'm so glad I had SERVPRO do this job, because I truly feel confident that they'll stand behind their work and that it was done with quality in mind. This company truly cares about their customer, and that attitude shines through every one of their team members, from front desk staff, to Ernie, to Mike and Justin. Thank you!
Mike, Will, and Ben came out today to assist in removing much of our water damaged flooring and ceiling due to a flooded master bathroom. I was very impressed with how professional and friendly they were. They also did a great job with clean up afterwards. SERVPRO has had exceptional customer service throughout this whole process so far. I would definitely recommend using this company for any restoration needs.
Ernie was so kind and helpful with our water leak issue. You can trust this business to address your individual needs!
They were very responsive, professional, courteous and knowledgeable.
David, Mike, Ben and Stonewall were our guys. I couldn’t have been better taken care of than by these guys. They all were such hard workers, respectful, kind to my kids and dogs who were all very curious about what they doing. They called often to keep me informed, easy to work with and around my schedule if pick up and drop offs for the kids, worked great with my insurance Adjustor, worked hard, worked efficiently, and did a great job. Always cleaned up after themselves and covered shoes at the door. These guys worked so hard to make this as seamless of a process and as minimal of a headache that a leak can possibly be. Highly recommend. Hopefully I never have another leak but if I do, I will 10/10 recommend and use them again but would be sure to ask for David, Mike, Ben and Stonewall again. I’m sure the other people are great but these guys took amazing care. Very impressed with this branch.
The entire team was very professional worked very clean and communicated through out the whole process. We really appreciate all the high quality work Omar, Justin, Chris, Stonewall and David put in.
The guys were very professional and thorough. I will call this company again if needed.
From the beginning Arturo was professional and went above all expectations. He kept us informed of all processes. Drew and Taylor were amazing and exceeded all expectations. They even helped keep track of our dogs while moving us out.
Arturo, Stonewall, Mike, and Dave are first class professionals. They were safe, orderly, and expeditious in their work going above and beyond what was required. I highly recommend.
Excellent !! Promptly responded to our home needs. They sent their specialist to our house within a few hours after the call on a Friday (late afternoon). They were really nice to deal with and they made everything pretty easy. Entire job was complete within a week and they even referred their sister company for all the reconstruction. Thanks again :)) I highly recommend
We were so happy with our service from SERVPRO! Mike, Chris, and Dave were fantastic to work with. After some unexpected water damage in our home, they were super quick to respond and help guide us through the whole remediation process while working with our insurance. The team was extremely professional, responsive, and great at explaining everything. They helped make an otherwise unpleasant situation a lot easier. Would definitely recommend!
We had a supply line in our master toilet bathroom fail, flooding our closet and bedroom area. Props to the SERVPRO team on getting their equipment in and drying out our walls and floors. David, Stanley, Chris, all the team, great job. We highly recommend you call them for any of your emergency needs.
The crew was amazing. From the first call to a follow up call after they finished. Thank you! Arturo, Drew, David, Mike, Chris, Stonewall! And office staff as well!
After having a pin hole leak in the bathroom that caused damage to more 50% of our house, SERVPRO was recommended to us by America’s Plumbing, since a different company came earlier but didn’t set any drying equipment.
Stonewall was the first to arrive within hours and process the water detection, set up drying equipment, and send out the layout to our insurance company.
Arturo was the project manager and was able to do a walk through and addressed all concerns and worked with us the whole way.
So thank you SERVPRO for sending such an amazing team to help remove all the water damaged area!
Arturo, Stonewall, Justin, Mike, and David - you are our super heroes.
It’s never a good day when you need to call SERVPRO. I spoke with Douglas about my situation and he was helpful beyond measure :). Drew showed up promptly to help and was professional and friendly! I couldn’t have asked for a better company and people to assist me in my time of need!
Unfortunately, I am one of the many Folsom Residents dealing with the copper pipe leaks. After seeing all of the positive reviews for SERVPRO EDH, I decided to give them a call and I'm so happy I did. I've been working with project manager Arturo Guedea and the man is on it. I've called him countless times with questions and concerns and he has always been patient, kind, incredibly helpful and most importantly he actually answers my calls (or calls me back momentarily). He is working with our insurance adjuster over at USAA (love them too!) and they are making sure that everything goes through smoothly and we aren't stuck with any crazy high unexpected expenses. Oh, and I'm not required or even being pushed to use "their" contractor! This is huge. I need to replace my kitchen, I want to be able to choose the material, design, check costs, consider upgrades, etc.. Although I've heard great things about SERVPRO's construction division, so I'm looking forward to seeing what they can do. Finally, I was scheduled to have demolition completed for Feb. the 1st, 2nd & 3rd. Arturo Guedea and David Reaney show up at a little after 8am (they called me 1st to let me know they were on their way) and these guys did as much as they could to remove this kitchen in 1 day instead of 3. And nothing was easy to remove. Especially considering they needed to save the faces of the cabinets for insurance purposes. They kept me informed every step of the way. Advised me of issues they found and potential new issues. Outstanding. I will recommend these guys to everyone I know. Arturo and the SERVPRO Team have really been the shining light at the end of a dark, damp, mildew smelling tunnel!
Arturo and David were courteous and professional. They were able to quickly identify where the mold was coming from and got to work. They were able to save our granite countertop and removed only the necessary area - without having to “expand” the area unnecessarily. They were done quicker than expected and did a professional job cleaning the site and removing the materials. I hope to never have to call them again, but if I do have a future problem, I will be a return customer.
My kitchen fire filled the whole house with SMOKE, so much that all the alarms went off of course and it was everywhere..! After the firemen left, I called my insurance which sent out SERVPRO to assess the job. Kelsey went through the whole house. She sent out Stonewall and Randy to thoroughly clean structure and contents, which means wall, hard surface furniture, window coverings and all my artwork.. The whole house smelled clean and they were very professional.. Kelsey also had Sierra Renovation tear down the burnt cabinets, which they did ever so carefully.. and will match new cabinets to those..
We had a hot water leak in our attic and it caused damage to our kitchen and dining room. The first crew that came out was Ray, Stonewall and Randy they did the demo. They were excellent. The next crew was Ray, Drew, Dan, Marin and Brad and they were excellent as well. They let me know step by step what they were doing and finished my kitchen in a timely manner. I highly recommend SERVPRO of El Dorado Hills and Sierra Renovations
Wynton, Drew, David and Justin were courteous, professional and hardworking. The job was completed ahead of schedule. I hope I don't need their services again, but if I do I want those guys!
Arturo, Stonewall and the entire team were absolutely amazing. Unfortunately I had to call them on a Sunday and they were here in no time. Explained everything in great detail and answered all my questions. As a first time home owner this entire process seemed overwhelming, however the SERVPRO guys quickly calmed my nerves and got everything taken care of. Would recommend them to anyone.
Arturo, Drew, Dave, Joe, Doug and the rest of the crew did an outstanding job starting from the assessment, interacting with the insurance adjuster, packing out the contents ever so carefully to the cleanup and tear out. Everyone was professional, on time and communicated very well all along the way. We highly recommend SERVPRO of El Dorado Hills. There are many other location and services but based on our experience with this location, you can’t go wrong!
I would like to commend Arturo and Omar for a job well done on our kitchen. They are very helpful and guided us every step of the way. They were able to communicate our concerns to our adjuster easily hence work got done quicker. They are indeed pros! Thank you SERVPRO!
Arturo & his crew did an outstanding job with the water damage that occurred at our offices. They came fast, got rid of the water, & set up their drying equipment the first day. They stayed in constant contact & were professional every step of the way. I’m very satisfied & would recommend SERVPRO anytime.
Very polite and professional. Thank you!
Impeccable service from beginning to end. Quick, friendly and efficient. I hope never to need remediation service again but if I do I will definitely contact this company.
Stonewall and his team did an excellent job...explained the steps in very details and thinking ahead
Thank you to SERVPRO team. Everyone was so responsive and professional. they all took the time to explain what they had to do and why. and never made me feel like my questions and concerns were a nuisance. They understand when they have to be called people are usually under stress from what ever incident they were called in for. They are top notch in customer service and their work was impeccable. Thank you again.
I had a hot water line in my attic leaking and it caused damage to my dining room and kitchen. The plumber fixed the line and then came the job of removing everything that was wet and that's when SERVPRO came to my rescue. They came and accessed the damage and within 1 day had removed everything that was wet. They were very professional and courteous they let me know what they would be doing every step of the way. Thank you Stonewall and Randy for doing a great job. I would definitely use their service again if I ever need to.
Responded very quickly! Did a great job cleaning the mess from a broken water pipe! Communicated well throughout. Highly recommend them!
David and Arturo were great and they know what they were doing. I was very happy with there work.
Doug and crew were fantastic. Answered the call in a time of need and were nothing less than professional and extremely helpful...highly recommended.
During this last storm, I had water and dirt running through my garage. We had recently moved into the house, so we had a ton of boxes and some furniture stored in the garage. I called SERVPRO and Doug, the owner, showed up very quickly and let me know what should be done. They needed to remove most of the boxes and store them so that we could get down to the boxes on the floor that had been wet. We then could get the items out, re box them, disinfect the floor and set down pallets. The SERVPRO crew was quick, respectful of my items and very nice. The office is extremely responsive and calls you in the morning before they send the crew out. The bid was competitive and I wouldn't hesitate to recommend them to anyone needing Restoration assistance.
I had a leak in my building in Placerville and reached out to them on Friday morning. They sent someone out to me within the hour. They sucked up the water and set up the dehumidifiers. Very professional and easy to work with. Don't waste your time shopping around, just call these guys. I'm happy as are my tenants. I've shared their information with other property owners on Main Street.
SERVPRO is your one stop shop for all your water damage needs. Hopefully you won't need them but if you do, Kelsey will hold your hand through the entire process. We've used them twice for separate leaks and they came out within hours to start the process of making my home dry again ;) We highly recommend SERVPRO not only for their professionalism but their overall actions of making the customer feel number one.
I had leak in our roof right at the height of the quarantine and of course I was freaking trying to figure out how I could get some help since no one allowed to go out. SERVPRO was very professional and was able to help me thru the process. Kelly and her team that worked the phones and office area during the time were helpful and the workers who came out where kind of and patient. They all helped keep my sanity during this. Wouldn't hesitate to use again if needed.
The staff at SERVPRO was wonderful. Prompt to return my calls and come out for an estimate and got the job done quickly! Kelsey was very thorough, and I'd happily recommend SERVPRO to anyone in need of mold clean-up!
I was given excellent customer service from David and Arturo, Thank you so much.
Well they did it again! Second time using SERVPRO of EDH! This time we had a water leak in the laundry room. Arturo and David came in and did an excellent job communicating the work to be done and also completing everything in a timely manner and cleaning everything up.
We came home to flooded house on a Saturday and the entire SERVPRO team was at our door in under an hour. They immediately set up and took care of business. Each team member was professional, courteous and friendly. Even the owner, Doug, came by to personally check on the job and talk to my wife and I. Our insurance company and the restoration contractor both spoke very highly of Doug and the SERVPRO team in general. Minus some small incidental damage (which tends to happen in all jobs like this) we are extremely happy with their work and wouldn't hesitate to call them again. Thank you SERVPRO team for taking care of our family in a time of need.
We are very happy with the work that Arturo and Stonewall did in our home. They were very efficient informative and polite!
Communication was great! Arturo had a great attitude, everything looks nice and clean.
I thought Dave and his team were prompted and very professional.
Great work from Omar, Zack, Arturo. Very thoughtful, stayed focused.
Arturo and Kimmy came to my house after it had flooded and immediately started taking care of the problem areas. They have been punctual with everything we've had to deal with. Awesome experience.
We had significant water damage in our home caused by a burst pipe in our fire sprinkler system. SERVPRO was present within the hour after being called. They assessed the damage quickly but thoroughly and set up equipment that dried out walls and flooring as much as possible. They came back and retested on time, and they always worked around our schedule. I was impressed with their efficiency and how they let us know what would happen. Work areas were walled off with heavy plastic. Dust was not a problem. Also, they always took down the barriers when they left so we always had use of our home when work was not going on. I appreciated that they always cleaned up after themselves before leaving. Thank you for a job very well done.
Had a unfortunate flooding of my home Called SERVPRO of El Dorado Hills They responded and immediately and had a crew out to clean up Through ever part of the cleanup and demo their service was amazing Always kept me updated to progress and responded timely to and questions I had Arturo was exceptional in leading the team with Dave and Toby Thank you so much would recommend to anyone.
Stonewall, Omar, Dan and Arturo were very professional and did a great job. Kept me informed.
Stonewall and the entire crew kept me informed and did very professional job. They get me informed on the steps they were taking including Arturo who answered any and all questions I had on the process and steps to be taken. They were on time and cleaned up the site every day. I was very pleased with all the work they did.
Toby was extremely patient with me while I was coordinating receiving information from multiple sources in dealing with the damage that resulted from a fire sprinkler leak in our billiards room. In a really hectic situation he made things better, helped slow the situation down, and provided service that I would recommend to anyone on any day. Thank you so much!
The team, Arturo, Stonewall and Toby, at SERVPRO were very professional and helpful mitigating the water damage in my home. They explained everything very thoroughly to me and were patient with my constant questions. I would highly recommend SERVPRO if you need a restoration company!
We had one of the Folsom pinhole leaks damage our master bathroom and garage, so we called SERVPRO of El Dorado Hills and they were great! Kelsey, the owner, spoke to me when I called in and had Arturo and Stanley at my home within an hour. Arturo and Stanley efficiently inspected the area and let me know what would be happening and when. Every time I called Arturo, he answered his phone and he helped me find a plumber when I couldn't get anyone to call me back. Toby and Dave handled the demo and were friendly, on-time, efficient, and cleaned up after themselves. 10/10, I would definitely use them again!
I have had nothing but positive things to say about SERVPRO of EH. They were very communicative in their scheduling, worked well with my insurance and when they came to rip out the impacted ceiling they were on time and did a great job. They spent time explaining what they found and next steps. Highly recommended based on today's experience.
SERVPRO of El Dorado Hills saved the day. From the moment I called and spoke to the owner, the service was impeccable. The office staff was prompt, kind and understanding. The employees Omar, Toby, David and were outstanding. They showed up on time, called to tell me they were on their way, worked hard and communicated each step of the service. All of my questions were answered. Everyone was professional and hardworking. I appreciated sensitivity to the current covid situation and that they wore masks constantly while in my home.
I had a great experience with SERVPRO. Having never gone through any sort of leak or mold issues, I didn’t know what to expect. They came out on the same day to inspect the leak and within hours they sent 3 guys to set the machines and get the mold contained and cleaned up. Highly highly recommend this company. Their guys are professional, courteous and very friendly. I felt comfortable with them in my house and my two young children as well. They’re very reasonably priced also! Great company, great experience! Thank you SERVPRO!!
The customer service was excellent, they were very prompt in responding to our needs, and the owner understanding of our situation.
From the first phone call to the last inspection everyone was so courteous and helpful. The technicians explained everything they had to do in layman terms and helped ease our stress. I would highly recommend using this company. Having water damage is stressful but they made it easy for our family.
I’ve seen a lot of unusual messes inside of homes as a part of my profession. Recently my client needed pet odor removal that was beyond a normal housecleaning service. We called SERVPRO and were blown away with what they accomplished!
Adam & Arturo were hard working, courteous and completed the job far beyond my expectations!
Great work by Arturo and Dave
Solved the problem skillfully. Was an expert at his job.
Great folks who did great work!
Sadly we needed the help of SERVPRO to clean my mother-in law's home after she passed in it. This was the first time, and hopefully the last, we'll need such services, however the experience we had couldn't have been any better. We were referred to SERVPRO by the Sheriff's Department for biohazardous cleaning services. My family and I live out of the area, with limited access to local resources. Kelly was my first and only point of contact from start to finish. She was an aboslute lifesaver helping navigate, coordinate and expedite the whole process in addition to recommending I contact my mother-in-law's insurance company to file a claim--which was paid in full! Kelly is amazing and made a challenging situation and circumstance manageable and effortless.
Based on our experiences with Kelly, I would unquestionably recommend SERVPRO's services to anyone who finds themselves needing hassle-free professionals to remedy otherwise unpleasant situations.
More than happy with Adams and Arturo’s services! SERVPRO team thank you!
Arturo was exceptional in the performance of this task on behalf of our schools. His expertise, thoroughness and overall can do approach to solving our emergency was of the highest quality and greatly appreciated. Jackie McHaney Buckeye Usd
Maria and Janet were wonderful nice girls helped put my valuable things back together and informed me if what's going on.
David and his team did an awesome job. They were prompt, respectful, and worked quickly at the work needed for the recovery of my home. I would definitely have them if needed to help in any situation.
Everything was superb. They were timely, explained everything and were very friendly. The room was left very neat and clean each day. Excellent to both Stonewall and Stanley.
We are very happy with the work that Arturo and Stonewall did in our home. They were very
efficient informative and polite!
Arturo, Omar and Stanley were unbeievable in handling the flooding in our home. We called them at 4:20 AM and there was a crew within an hour and a half. They kept us informed and did an amazing job of cleanup. They also coordinated with the insurance adjuster. during the week. SERVPRO of El Dorado Hills, you have three outstanding employees! They are the best!
We recently had an attic fire that caused a lot of smoke damage in the house. So all of our belongings had to be removed for cleaning or discarding. The insurance company sent in SERVPRO of El Dorado Hills to pack up our belongings, and they did a really good job. It’s a big house so it was a big job. I worked most closely with Janet and Maria, but the whole team was really good at what they do and work well together. Janet managed the project as well as packing. Janet is very good at her job… She provided great communication and exceptional customer service. Very thankful for her skills, and the care and pride she takes in in doing her job. Maria did a lot of the packing and there was a LOT to do in a large house. During packing, Maria was always careful to watch for, and pull out, any personal/confidential paperwork that we missed to ensure it could be disposed of correctly. Any time she was cleaning out a closet or dresser with contents destined to be discarded, if she came across an item of possible value…, she held it aside to ask if we wanted it. This was very appreciated, and we ended up saving some items of value/sentiment that we were glad to have saved. Outstanding customer service. Arturo helped In managing tasks to be done. I appreciated his questions and his thoroughness in double checking with me regarding items to be kept vs discarded. Stonewall and Stanley did the bulk of the heavy lifting (literally). They moved most of the furniture and were very careful with our belongings. Overall, this whole team was great - professional and courteous, and I couldn’t have asked for better customer service. They made a difficult time a whole lot easier. I also want to thank Kelsey for her courtesy and patience in answering all of my (many) questions. Her friendly, upbeat nature helped me stay positive during a difficult time. I highly recommend the SERVPRO team from El Dorado Hills. They did a great job!
Great folks who did great work! (Via Google)
Arturo and David are the best! I recommend them for all of your needs! (Via Google)
Very professional staff. They kept in regular contact during the process. No one wants to come home to a flooded house due a failed water valve but if something like this happens to you call SERVPRO! (Via Google)
David solved the problem skillfully. Was an expert at his job. (Via Google)
Everything was superb. They were timely, explained everything and were very friendly. The room was left very neat and clean each day. Excellent to both Stonewall and Stanley. (Via Google)
Great work by Arturo and Dave. (Via Google)
I would like to give kudos to Janet and Maria who are the team taking care of my water damage issue. They are personable, calm, and have taken the time to explain what they are doing along with general info.
I greatly appreciate all the care and time they are putting into helping me.
Great service. Fast response. Great follow up. (Via Yelp)
Sadly we needed the help of SERVPRO to clean my mother-in law's home after she passed in it. This was the first time, and hopefully the last, we'll need such services, however the experience we had couldn't have been any better. We were referred to SERVPRO by the Sheriff's Department for biohazardous cleaning services. My family and I live out of the area, with limited access to local resources. Kelly was my first and only point of contact from start to finish. She was an aboslute lifesaver helping navigate, coordinate and expedite the whole process in addition to recommending I contact my mother-in-law's insurance company to file a claim--which was paid in full! Kelly is amazing and made a challenging situation and circumstance manageable and effortless. Based on our experiences with Kelly, I would unquestionably recommend SERVPRO's services to anyone who finds themselves needing hassle-free professionals to remedy otherwise unpleasant situations.
We love SERVPRO of El Dorado Hills. We discovered mold in our boys bedroom closet after all the heavy rains stopped. They came out quickly and removed it. Then it rained some more, and we were able to identify the leak in our roof which was the cause of the mold, and some new mold had occurred in that area. We got our roof fixed, and SERVPRO came back out at no charge to take out the newly discovered mold. I HIGHLY recommend SERVPRO. I would not hesitate to use them again or recommend them to friends. (Via Google)
SERVPRO was AWESOME! The estimate was more than fair and when the job was done, there were no extra costs. David and Arturo did an excellent job. All the mold has been taken care of and the wood looks better than I could ask for. I would recommend and use this company every time! Everyone I talked to from beginning to end was courteous and professional! Thank you SERVPRO of El Dorado/Placerville!!! 10 Stars!!! (Via Yelp)
SERVPRO is your one stop shop for all your water damage needs. Hopefully you won't need them but if you do, Kelsey will hold your hand through the entire process. We've used them twice for separate leaks and they came out within hours to start the process of making my home dry again ;) We highly recommend SERVPRO not only for their professionalism but their overall actions of making the customer feel number one. (Via Yelp)
Couldn't have gotten by this week without you guys. Thank you for all that you did for us.
This team has been fantastic!
So nice to know we can count on you if any of our clients experience storm damage.
I have to say I admire and appreciate the work SERVPRO does. I’ve been on many claims where I’m inspecting the roof and the team is diligently working as an unit to restore the interior. Great company with great people.
We had a "VERY messy situation" to say the least behind our office building before we called SERVPRO to cleanup it all up. Thank you guys so much for making our work environment a WORK ENVIRONMENT again!
Thank you El Dorado Hills SERVPRO for coming out the same day, and drying out our carpet before mold had the opportunity to grow! We greatly appreciate your help!
Our maid service told us to call SERVPRO, and I am so glad they did! We had no idea your company existed.
We had been living with bathroom mold for over a year. I would scrub almost everyday to get rid of it for it to only reappear within a few days.
Your company came out, and was able to mitigate the problem at hand in one day! We are so happy we called you, and will be recommending you to our friends and family in the future!
In the middle of the night, our toilet supply line burst and we were rudely awoken to all of our carpet and floors in an inch of standing water. Your company came to our house in the middle of the night and made our hectic night turn into a pleasant experience. Not only did your team bring us coffee at 4am, but you also made sure we were well taken care of and happy with the work. We greatly appreciate having a company like yours in our neighborhood. Thank you SERVPRO!
We had a roof leak last weekend, and unfortunately, we have been out of town and didn't notice until we got back. The ceiling in the living room fell to the floor, and our lives seemed like they flipped upside down!
We are so happy we called your company. Thank you for taking the time to make sure we were safe and sound during this frustrating time. You even brought treats for our dog Sandy and she loved them! THANK YOU SERVPRO!!!
now I know who to call - el dorado hills SERVPRO is the company to use for sewage cleanup! they are very professional and knew the answers to questions I had. thank you!
Service is impeccable!!!!!!!!!! Thanks again!
SERVPRO of El Dorado Hills/Placerville came to my home in the middle of the night to soak up the water that flooded my entire kitchen. Luckily, they said mold didn't grow and because they were there so soon after the incident happened, it was unlikely that any mold would grow from this flood. Thanks SERVPRO!!!
We had a sewage backup last week in our downstairs bathroom. Our neighbor told us to call SERVPRO of el dorado hills and placerville. We're happy we did! Kelsey always kept us informed about what was going on during the whole process. For an elderly couple, this meant the world to my wife and I. We never had to worry throughout the whole process. I am very happy.
Stanley and Isaac are outstanding technicians. Very informative and always arrive on time! I couldn't have asked for a better experience with this company.
So glad these folks got our office back up and running! Call them for immediate and dependable service! They won't let you down!
SERVPRO of El Dorado Hills is awesome! They spent two days in our home cleaning the mold from our shower. Unfortunately, the tile and shower pan had to be removed due to how bad the mold was. But, I'm glad we had such professional technicians doing the job for us. Thanks again!
This company is outstanding! We called them because our hot water heater burst in the middle of the night. They were at our house within an hour and arrived at 3:30am!!! Now that's service!
Thanks again guys, you really saved my family and I!
This is the 2nd time we have used SERVPRO of El Dorado Hills/Placerville and we are still so impressed with how well maintained the vehicles are, how tidy the staff looks, and how wonderful they treat us when we have had our hot water heater break and now this week we experienced a dishwasher leak!
I am so happy that we know SERVPRO of El Dorado Hills/Placerville will always help us out... whatever time of day that may be!!!
Thank you again sooo much, you guys rock!
Thank you Sabrina for coming to my home today and alerting us on the mold problem we thought we had in our bathrooms. Your quick response and professionalism was extremely welcoming. We hope our property management company hires SERVPRO of El Dorado Hills/Placerville to complete our repairs.
I recommend you calling Sabrina if you think you smell a strong, musty odor, notice black marks on your walls, windows and floorboard areas.
Again, her professional demeanor and quick follow up is impeccable!
Thanks again Sabrina for your time today!
Thank you! We are so grateful to have called/found your company. We truly appreciated your help eliminating the damage from leaks. Your professionalism and customer service through the whole process was exemplary. We would highly recommend your company/team to anyone requiring such services.
I can't thank you enough for taking care of my clients and getting that taken care of so quickly. They love it it's so much better you guys did a great job!
Thanks for the quick response enabling us to continue to care for our patients and keep the clinic open.
Thank you so much for responding to our water emergency while we were away. It would have been very difficult for us to get back home in a timely manner to deal with everything. I felt very confident that you would do what ever was needed. My grandson and his niece had all good things to say about you guys. Thanks again and I will refer you to anyone who needs these kinds of services.
Kelsey you were a pleasure to meet and see in action. You are a real professional.
Sabrina has been extremely communicative and I really appreciate it.
GREAT SERVICE/FOLLOW UP
Thank you so much for taking care of my parents. You made a bad experience manageable and I know they are very happy and appreciative.
You Guys Rock!!!
Thank you for taking care of our home and accommodating our budget! We are grateful to have our house and belongings cleaned and are looking forward to moving back in!
You guys and gals killed for us today. Thank you from the bottom of my heart!!!
GREAT JOB. Isaac was great. Very professional and did great work.
Thank you SERVPRO for being the best restoration company in the area! I can't thank you enough for everything you did for us in such a short amount of time. Thank you!!!
No improvements, everything was stellar - Great work, great communication - would definitely recommend to friends and use in the future.
You guys were phenomenal! Thank you so much for your professionalism, service, and patience.
Thank you Kelsey!!! YOU have been AMAZING! And, I have to compliment all of your team that I came in contact with. They were all outstanding, Callie and Isaac are excellent and professional!!! Merry Christmas to all!
Great service! Great staff! Thank you!
Thanks for all you did for us, you guys really helped us through a tough time and you were so nice about it too. We will not forget it.
Devin was absolutely fantastic and very professional (a super cool guy, too)
You are AWESOME!
You made a really difficult situation a lot better
Keep up the good work. Thank you for being so thorough and professional during the demolition and mold removal process. Great job!!!
They saved our granite counter top which is great!!!! :)
Thanks for coordinating everything
No one took me seriously about my allergic reaction to the mold. You did.
We didn't even miss a day of work! You guys rock!
You responded so quickly and made us feel back in control. Thank you!
Thank you so much!! Your team is amazing!!!!
I can't believe I ever used anyone else.
You are awesome!
Devin & Isaac are exceptional representatives of your company.
They are incredibly courteous and professional.
You made it so much easier on me. Thanks!
Patient and professional. Thank you for being compassionate.
The best commercial team I have had the pleasure to work with.
Professional, caring, knowledgeable, and efficient. 07/25/2016
Thank you so much for all your attention! It really goes a long way, and I really appreciate you and your team! Please extend my gratitude to them as well!!
You will be on our preferred vendor list, as we have another property about a mile away from ours. Best service we've ever had.
Thank you so much for the awesome cleanup job!!!!! 5/11/16
Two of my properties flooded in one day. It was awful. But you guys took care of my tenants and we were back to work in less than three days. 11/4/2015
My car smells better than it has since it was new! I didn't know you could deodorize a car like THAT. 4/20/2016
My renters left my home smelling like cigarette smoke. I found SERVPRO online and they were thorough when inspecting my home. They went through all the steps and I felt completely confident in their abilities. They gave me a range of options that I could choose from. They were so patient with me! The best part: my rental house smells like new. 12/1/2015
Great service from start to finish! 3/30/2016
My garage caught on fire. Soot was everywhere, including inside my house. SERVPRO came and worked with my insurance company, making sure that I was back in my house after 3 days. They cleaned everything top to bottom. They used green products because I have a small child. They even played with my dog! The team was efficient, professional, and thoughtful.
I can't believe how clean my restaurant is. 23 years is a long time to go without cleaning. 3/22/2016
I can't believe you got the smell out! We thought the cigarette smoke smell would never go away. Thank you!!! 3/4/2016
Thank you for taking care of my family when a tree fell on our house! Your team was very compassionate towards my kids. I can't tell you how much that means to me. 2/17/2016
Your team was professional and expedient. I was worried I wasn't going to be able to sell my house with all of the damage but you made it "like it never even happened!" I sold my house for a GREAT price and even though I now live out of state, you can bet I'll tell all of my friends. 2/17/2016
In a world in which customer service seems to be going down the tubes, Doug and his team were a breath of fresh air. I had an urgent issue arise due to damage to my shower just prior to a scheduled appraisal. They were able to come over the same day I called, were innovative with their approach, responsive, professional, and told me they wouldn't charge if they were unable to resolve the issue. I can't recommend them highly enough! 2/15/2016
You guys were the only thing that went right about my loss. Thank you for being so respectful while you stored my furniture; always letting us come by at any time and get things. My daughter adored your gift and you made us feel so taken care of.
There was nothing to improve on. Fantastic service! Very professional service. Excellent response time, with friendly and excellent staff. 1/15/2016
A glass table broke on my patio. I called SERVPRO and they came and cleaned up that mess. They were so careful and thoughtful and made sure that no stray shards of glass were on the ground. They made sure that I was safe and so was my dog. I can't thank them enough.
Our home caught fire and you turned a heart-breaking situation for my family into a hopeful one. Your team made us feel taken care of and cared about. We cannot thank you enough for the kindness you showed to us and our home. 12/7/2015
SERVPRO of El Dorado Hills/Placerville was wonderful to work with. They responded fast and answered all of my questions. I couldn't have asked for a better team.
You run an A+ organization and I was proud to have you on my loss.
Everything was great! We are completely satisfied with their work and would highly recommend SERVPRO to our friends and family! 10/13/2015
You guys are so wonderful! We cannot thank you enough for all of the professional time and energy you put into helping us through this very stressful ordeal. We so appreciate your sweetness with out puppy. She is a much calmer dog now as she is sure all who enter her home will give her treats! 10/5/2015
The SERVPRO team was very professional and thorough when handling our loss. They quickly took care of a stressful situation and never left without finishing their work. We could not be more thankful to them for helping us with our loss.
I thought the cat urine smell would never get out of that carpet! SERVPRO did their absolute best and thoroughly explained their cleaning process to make sure that we understood. They didn't over promise and I was pleasantly surprised with the end result. They even took care to use green products because one of my children has an allergy to certain chemicals.
I appreciate the respect you gave to my home, personal belongings, and integrity while working here. Your patience in explaining the work and possible contamination were very helpful. Your quick response also made a very stressful situation so much easier to handle.