What our Customers say...
Water Damage Testimonials
Arturo, David, and Mike—great job! SERVPRO arrived directly after the fire at our house and started drying up things. Finished mitigation today. They explain what the plan is, follow through on the work, and clean up and remove all damaged material. I felt like we had good communications and even sending an email to their offices usually received a callback or reply almost immediately. They are concerned about safety for the family in the house. Very conscientious.
Top notch employees from our local SERVPRO of El Dorado Hills! Raymond and Lawrence expertly remediated the damage caused from a faulty water supply line. They were always prepared and on time. The team worked diligently to inspect, remove and prepare our home for the restoration. Excellent employees who are professional and caring! They definitely delivered as promised! Thanks for being our ONLY choice for this delicate kind of work! Definitely FIVE STARS!!
SERVPRO of EDH handled the mold mitigation and the removal of water damaged materials in my kitchen. I was impressed with this company from the moment I called them. A "live" person immediately answered my call and put me in touch with their estimator, Stanley. Chris & Scott handled the mold remediation and removal of the water damaged materials in my kitchen. They did a fantastic job. They were timely, courteous, conscientious and thorough. David, the production manager made sure to inspect my project and answer my many questions. Thank you SERVPRO for a job well done!
Woke up by water dripping down from the ceiling at 3am. After failed to locate the leakage myself, found SERVPRO EDH and called. Someone picked up almost immediately and the crew showed up in the early together with their big boss Doug. They were able to identify the leakage quickly -- it is from the HVAC condense water. We figured a game plan together. As of now, the wet drywall was removed, the molded insulation has been removed, the wood beams need to be treated after the HVAC leakage is fixed, then the drywall guy will come patch it up. It will be a fun week ahead. Thank you SERVPRO for saving our day!
We are thrilled with how helpful our service was. The company did a great job communicating, and Drew and Kenny were absolutely wonderful on site. They explained everything, were courteous, efficient, professional and understanding. The process of water damage clean up is never pleasant, but they did everything in their power to make it as easy as possible. We couldn’t be happier with the service. Thank you!!
I woke up to a lake in my kitchen. The water was soaking through the floor to where I could see water damage on the ceiling below. I called SERVPRO and within 2 hours they Arturo and crew were at my house actively working on everything. Arturo, Mike and Larence quickly had everything setup. They had my kitchen and the room below sealed up with their equipment running in short time. Omar even came by on the weekend to check on things. When he leaned my daughter had some asthma he came by with an industrial air filter. Which was a relief. Ernie really helped with working with my wife and I coordinating with the insurance. He was awesome. All in all considering the problem they all made the process the best it could be for the situation. I would have no issues calling them again. -Bryan
The 3 gentleman from SERVPRO were great! Showed up on time, explained everything they were doing and why. We had a leak from dishwasher that damaged the flooring and had the presence of mold. The guys pulled up the flooring and treated mold areas. Left air purifier machine to run overnight to remove any mold spores present in our kitchen. They left the area tidy and even cleaned the impossible to reach area on the side of our stove before moving it back into place! The guys were friendly, polite and respectful. Would not hesitate to request them again should a need arise. Thanks for a job very well done.
We are very happy with SERVPRO. Omar, Kenny, and the team are very professional. They worked on my home with care and respect. Definitely recommend SERVPRO
Thank you to David, Mike, Ben and Arturo for being so professional and walking us through each step of damage removal from a leak in our kitchen. Can’t say enough good things about this crew!
SERVPRO just finished up a mess of a water damage job at my duplex and I couldn't be happier. Every appointment I had with them was easy to make, and they were always timely and professional. The estimator Ernie clearly cared about his work and he explained everything to me, from start to finish, no fewer than five times. He was patient and thorough and allowed me to ask questions until I totally understood the plan. The work started promptly as scheduled, and my experience with Mike and Justin was just as great. They explained everything to me as the job progressed, again in a patient and thorough way that truly demonstrated this company's commitment to customer service. Mike kept me posted every step of the way, which put my mind at ease in tackling such an overwhelming project. They worked with me and with my tenants in consideration of our schedules. I'm so glad I had SERVPRO do this job, because I truly feel confident that they'll stand behind their work and that it was done with quality in mind. This company truly cares about their customer, and that attitude shines through every one of their team members, from front desk staff, to Ernie, to Mike and Justin. Thank you!
Mike, Will, and Ben came out today to assist in removing much of our water damaged flooring and ceiling due to a flooded master bathroom. I was very impressed with how professional and friendly they were. They also did a great job with clean up afterwards. SERVPRO has had exceptional customer service throughout this whole process so far. I would definitely recommend using this company for any restoration needs.
Ernie was so kind and helpful with our water leak issue. You can trust this business to address your individual needs!
They were very responsive, professional, courteous and knowledgeable.
David, Mike, Ben and Stonewall were our guys. I couldn’t have been better taken care of than by these guys. They all were such hard workers, respectful, kind to my kids and dogs who were all very curious about what they doing. They called often to keep me informed, easy to work with and around my schedule if pick up and drop offs for the kids, worked great with my insurance Adjustor, worked hard, worked efficiently, and did a great job. Always cleaned up after themselves and covered shoes at the door. These guys worked so hard to make this as seamless of a process and as minimal of a headache that a leak can possibly be. Highly recommend. Hopefully I never have another leak but if I do, I will 10/10 recommend and use them again but would be sure to ask for David, Mike, Ben and Stonewall again. I’m sure the other people are great but these guys took amazing care. Very impressed with this branch.
The entire team was very professional worked very clean and communicated through out the whole process. We really appreciate all the high quality work Omar, Justin, Chris, Stonewall and David put in.
Arturo, Stonewall, Mike, and Dave are first class professionals. They were safe, orderly, and expeditious in their work going above and beyond what was required. I highly recommend.
Excellent !! Promptly responded to our home needs. They sent their specialist to our house within a few hours after the call on a Friday (late afternoon). They were really nice to deal with and they made everything pretty easy. Entire job was complete within a week and they even referred their sister company for all the reconstruction. Thanks again :)) I highly recommend
We were so happy with our service from SERVPRO! Mike, Chris, and Dave were fantastic to work with. After some unexpected water damage in our home, they were super quick to respond and help guide us through the whole remediation process while working with our insurance. The team was extremely professional, responsive, and great at explaining everything. They helped make an otherwise unpleasant situation a lot easier. Would definitely recommend!
We had a supply line in our master toilet bathroom fail, flooding our closet and bedroom area. Props to the SERVPRO team on getting their equipment in and drying out our walls and floors. David, Stanley, Chris, all the team, great job. We highly recommend you call them for any of your emergency needs.
The crew was amazing. From the first call to a follow up call after they finished. Thank you! Arturo, Drew, David, Mike, Chris, Stonewall! And office staff as well!
After having a pin hole leak in the bathroom that caused damage to more 50% of our house, SERVPRO was recommended to us by America’s Plumbing, since a different company came earlier but didn’t set any drying equipment.
Stonewall was the first to arrive within hours and process the water detection, set up drying equipment, and send out the layout to our insurance company.
Arturo was the project manager and was able to do a walk through and addressed all concerns and worked with us the whole way.
So thank you SERVPRO for sending such an amazing team to help remove all the water damaged area!
Arturo, Stonewall, Justin, Mike, and David - you are our super heroes.
Unfortunately, I am one of the many Folsom Residents dealing with the copper pipe leaks. After seeing all of the positive reviews for SERVPRO EDH, I decided to give them a call and I'm so happy I did. I've been working with project manager Arturo Guedea and the man is on it. I've called him countless times with questions and concerns and he has always been patient, kind, incredibly helpful and most importantly he actually answers my calls (or calls me back momentarily). He is working with our insurance adjuster over at USAA (love them too!) and they are making sure that everything goes through smoothly and we aren't stuck with any crazy high unexpected expenses. Oh, and I'm not required or even being pushed to use "their" contractor! This is huge. I need to replace my kitchen, I want to be able to choose the material, design, check costs, consider upgrades, etc.. Although I've heard great things about SERVPRO's construction division, so I'm looking forward to seeing what they can do. Finally, I was scheduled to have demolition completed for Feb. the 1st, 2nd & 3rd. Arturo Guedea and David Reaney show up at a little after 8am (they called me 1st to let me know they were on their way) and these guys did as much as they could to remove this kitchen in 1 day instead of 3. And nothing was easy to remove. Especially considering they needed to save the faces of the cabinets for insurance purposes. They kept me informed every step of the way. Advised me of issues they found and potential new issues. Outstanding. I will recommend these guys to everyone I know. Arturo and the SERVPRO Team have really been the shining light at the end of a dark, damp, mildew smelling tunnel!
We had a hot water leak in our attic and it caused damage to our kitchen and dining room. The first crew that came out was Ray, Stonewall and Randy they did the demo. They were excellent. The next crew was Ray, Drew, Dan, Marin and Brad and they were excellent as well. They let me know step by step what they were doing and finished my kitchen in a timely manner. I highly recommend SERVPRO of El Dorado Hills and Sierra Renovations
Wynton, Drew, David and Justin were courteous, professional and hardworking. The job was completed ahead of schedule. I hope I don't need their services again, but if I do I want those guys!
Arturo, Stonewall and the entire team were absolutely amazing. Unfortunately I had to call them on a Sunday and they were here in no time. Explained everything in great detail and answered all my questions. As a first time home owner this entire process seemed overwhelming, however the SERVPRO guys quickly calmed my nerves and got everything taken care of. Would recommend them to anyone.
I would like to commend Arturo and Omar for a job well done on our kitchen. They are very helpful and guided us every step of the way. They were able to communicate our concerns to our adjuster easily hence work got done quicker. They are indeed pros! Thank you SERVPRO!
Arturo & his crew did an outstanding job with the water damage that occurred at our offices. They came fast, got rid of the water, & set up their drying equipment the first day. They stayed in constant contact & were professional every step of the way. I’m very satisfied & would recommend SERVPRO anytime.
Thank you to SERVPRO team. Everyone was so responsive and professional. they all took the time to explain what they had to do and why. and never made me feel like my questions and concerns were a nuisance. They understand when they have to be called people are usually under stress from what ever incident they were called in for. They are top notch in customer service and their work was impeccable. Thank you again.
I had a hot water line in my attic leaking and it caused damage to my dining room and kitchen. The plumber fixed the line and then came the job of removing everything that was wet and that's when SERVPRO came to my rescue. They came and accessed the damage and within 1 day had removed everything that was wet. They were very professional and courteous they let me know what they would be doing every step of the way. Thank you Stonewall and Randy for doing a great job. I would definitely use their service again if I ever need to.
Responded very quickly! Did a great job cleaning the mess from a broken water pipe! Communicated well throughout. Highly recommend them!
SERVPRO is your one stop shop for all your water damage needs. Hopefully you won't need them but if you do, Kelsey will hold your hand through the entire process. We've used them twice for separate leaks and they came out within hours to start the process of making my home dry again ;) We highly recommend SERVPRO not only for their professionalism but their overall actions of making the customer feel number one.
I had leak in our roof right at the height of the quarantine and of course I was freaking trying to figure out how I could get some help since no one allowed to go out. SERVPRO was very professional and was able to help me thru the process. Kelly and her team that worked the phones and office area during the time were helpful and the workers who came out where kind of and patient. They all helped keep my sanity during this. Wouldn't hesitate to use again if needed.
Well they did it again! Second time using SERVPRO of EDH! This time we had a water leak in the laundry room. Arturo and David came in and did an excellent job communicating the work to be done and also completing everything in a timely manner and cleaning everything up.
We came home to flooded house on a Saturday and the entire SERVPRO team was at our door in under an hour. They immediately set up and took care of business. Each team member was professional, courteous and friendly. Even the owner, Doug, came by to personally check on the job and talk to my wife and I. Our insurance company and the restoration contractor both spoke very highly of Doug and the SERVPRO team in general. Minus some small incidental damage (which tends to happen in all jobs like this) we are extremely happy with their work and wouldn't hesitate to call them again. Thank you SERVPRO team for taking care of our family in a time of need.
Arturo and Kimmy came to my house after it had flooded and immediately started taking care of the problem areas. They have been punctual with everything we've had to deal with. Awesome experience.
We had significant water damage in our home caused by a burst pipe in our fire sprinkler system. SERVPRO was present within the hour after being called. They assessed the damage quickly but thoroughly and set up equipment that dried out walls and flooring as much as possible. They came back and retested on time, and they always worked around our schedule. I was impressed with their efficiency and how they let us know what would happen. Work areas were walled off with heavy plastic. Dust was not a problem. Also, they always took down the barriers when they left so we always had use of our home when work was not going on. I appreciated that they always cleaned up after themselves before leaving. Thank you for a job very well done.
Had a unfortunate flooding of my home Called SERVPRO of El Dorado Hills They responded and immediately and had a crew out to clean up Through ever part of the cleanup and demo their service was amazing Always kept me updated to progress and responded timely to and questions I had Arturo was exceptional in leading the team with Dave and Toby Thank you so much would recommend to anyone.
Toby was extremely patient with me while I was coordinating receiving information from multiple sources in dealing with the damage that resulted from a fire sprinkler leak in our billiards room. In a really hectic situation he made things better, helped slow the situation down, and provided service that I would recommend to anyone on any day. Thank you so much!
The team, Arturo, Stonewall and Toby, at SERVPRO were very professional and helpful mitigating the water damage in my home. They explained everything very thoroughly to me and were patient with my constant questions. I would highly recommend SERVPRO if you need a restoration company!
We had one of the Folsom pinhole leaks damage our master bathroom and garage, so we called SERVPRO of El Dorado Hills and they were great! Kelsey, the owner, spoke to me when I called in and had Arturo and Stanley at my home within an hour. Arturo and Stanley efficiently inspected the area and let me know what would be happening and when. Every time I called Arturo, he answered his phone and he helped me find a plumber when I couldn't get anyone to call me back. Toby and Dave handled the demo and were friendly, on-time, efficient, and cleaned up after themselves. 10/10, I would definitely use them again!
The customer service was excellent, they were very prompt in responding to our needs, and the owner understanding of our situation.
From the first phone call to the last inspection everyone was so courteous and helpful. The technicians explained everything they had to do in layman terms and helped ease our stress. I would highly recommend using this company. Having water damage is stressful but they made it easy for our family.
Arturo, Omar and Stanley were unbeievable in handling the flooding in our home. We called them at 4:20 AM and there was a crew within an hour and a half. They kept us informed and did an amazing job of cleanup. They also coordinated with the insurance adjuster. during the week. SERVPRO of El Dorado Hills, you have three outstanding employees! They are the best!
Great folks who did great work! (Via Google)
Arturo and David are the best! I recommend them for all of your needs! (Via Google)
Very professional staff. They kept in regular contact during the process. No one wants to come home to a flooded house due a failed water valve but if something like this happens to you call SERVPRO! (Via Google)
David solved the problem skillfully. Was an expert at his job. (Via Google)
Everything was superb. They were timely, explained everything and were very friendly. The room was left very neat and clean each day. Excellent to both Stonewall and Stanley. (Via Google)
I would like to give kudos to Janet and Maria who are the team taking care of my water damage issue. They are personable, calm, and have taken the time to explain what they are doing along with general info.
I greatly appreciate all the care and time they are putting into helping me.
So nice to know we can count on you if any of our clients experience storm damage.
Thank you El Dorado Hills SERVPRO for coming out the same day, and drying out our carpet before mold had the opportunity to grow! We greatly appreciate your help!
In the middle of the night, our toilet supply line burst and we were rudely awoken to all of our carpet and floors in an inch of standing water. Your company came to our house in the middle of the night and made our hectic night turn into a pleasant experience. Not only did your team bring us coffee at 4am, but you also made sure we were well taken care of and happy with the work. We greatly appreciate having a company like yours in our neighborhood. Thank you SERVPRO!
This is the 2nd time we have used SERVPRO of El Dorado Hills/Placerville and we are still so impressed with how well maintained the vehicles are, how tidy the staff looks, and how wonderful they treat us when we have had our hot water heater break and now this week we experienced a dishwasher leak!
I am so happy that we know SERVPRO of El Dorado Hills/Placerville will always help us out... whatever time of day that may be!!!
Thank you again sooo much, you guys rock!
Thank you! We are so grateful to have called/found your company. We truly appreciated your help eliminating the damage from leaks. Your professionalism and customer service through the whole process was exemplary. We would highly recommend your company/team to anyone requiring such services.
I can't thank you enough for taking care of my clients and getting that taken care of so quickly. They love it it's so much better you guys did a great job!
Thank you so much for responding to our water emergency while we were away. It would have been very difficult for us to get back home in a timely manner to deal with everything. I felt very confident that you would do what ever was needed. My grandson and his niece had all good things to say about you guys. Thanks again and I will refer you to anyone who needs these kinds of services.
Kelsey you were a pleasure to meet and see in action. You are a real professional.
GREAT SERVICE/FOLLOW UP
Thank you so much for taking care of my parents. You made a bad experience manageable and I know they are very happy and appreciative.
Thank you SERVPRO for being the best restoration company in the area! I can't thank you enough for everything you did for us in such a short amount of time. Thank you!!!
You guys were phenomenal! Thank you so much for your professionalism, service, and patience.
Great service! Great staff! Thank you!
Thanks for all you did for us, you guys really helped us through a tough time and you were so nice about it too. We will not forget it.
Devin was absolutely fantastic and very professional (a super cool guy, too)
They saved our granite counter top which is great!!!! :)
Thank you so much for the awesome cleanup job!!!!! 5/11/16
You guys were the only thing that went right about my loss. Thank you for being so respectful while you stored my furniture; always letting us come by at any time and get things. My daughter adored your gift and you made us feel so taken care of.
There was nothing to improve on. Fantastic service! Very professional service. Excellent response time, with friendly and excellent staff. 1/15/2016
SERVPRO of El Dorado Hills/Placerville was wonderful to work with. They responded fast and answered all of my questions. I couldn't have asked for a better team.
You run an A+ organization and I was proud to have you on my loss.
Everything was great! We are completely satisfied with their work and would highly recommend SERVPRO to our friends and family! 10/13/2015
You guys are so wonderful! We cannot thank you enough for all of the professional time and energy you put into helping us through this very stressful ordeal. We so appreciate your sweetness with out puppy. She is a much calmer dog now as she is sure all who enter her home will give her treats! 10/5/2015
I appreciate the respect you gave to my home, personal belongings, and integrity while working here. Your patience in explaining the work and possible contamination were very helpful. Your quick response also made a very stressful situation so much easier to handle.