Recent Water Damage Posts

Water Damage in Placerville, CA

3/21/2020 (Permalink)

Mold growth behind a baseboard This customer in Placerville had water damage that went unnoticed for a while, until the customer started having bad allergies.

Water damage restoration is one of the most important jobs SERVPRO of El Dorado Hills/Placerville does. Flooded homes, leaky pipes, broken drain lines, and roof leaks can cause a lot of damage if left unchecked. The difference between discovering water damage after 3 hours or 3 days will drastically change our course of action. Lucky for you, SERVPRO of El Dorado Hills/Placerville has the most up-to-date training and equipment. If you discover water in your home, call SERVPRO any time of day or night. Please have the following information available for the staff member:

  • Your name and best call back number
  • Your relation to the property
  • The address of the property
  • The age of the home (any homes built before 1980 may be subject to lead and asbestos testing)
  • When the loss occurred
  • Rooms affected and their flooring types
  • Insurance company and claim number, if applicable

Our staff uses that information to determine the appropriate number of people to deploy and the correct equipment to best dry your home. Every home is unique, and SERVPRO of El Dorado Hills/Placerville knows how to best handle every situation. In El Dorado County, from Pollock Pines and Placerville to Cameron Park and El Dorado Hills, SERVPRO is your trusted resource for every flooded home, roof leak, and pipe break. We will stop further damage to your home and assist you and your family with navigating the insurance process. SERVPRO of El Dorado Hills/Placerville is always Here to Help! Call our office today at 916-933-3890 to be connected to a caring, experienced staff member who will give you the customer service and respect you deserve!

My home is flooded, now what?

2/5/2020 (Permalink)

A crawlspace with standing water This customer owns a property in Sutter Creek. His tenants discovered standing sewage in the crawlspace under the home.

Water damage restoration is a unique industry. SERVPRO of El Dorado Hills/Placerville has many years of experience in restoration, and a well-known reputation for being a great company to work with. Our company motto is, “Make Happy Customers.” Having a flooded home due to a toilet, sink, or washing machine is not a pleasurable experience. SERVPRO of El Dorado Hills/Placerville is here for you any time o-f day or night. If you wake up at 4:30 in the morning and find your kitchen flooded, call our office at 916-933-3890. You will be connected with an experienced, compassionate office member who will answer all your questions and help you get the ball rolling. A technician will be on site at your location within a maximum of 4 hours. Over the last 12 months, our franchise average was 1 hour and 10 minutes from the time we received the call and the time we were on site. At SERVPRO of El Dorado Hills, customer service is important. We understand what it is like to have a flooded home, a leaky toilet, a broken pipe, or a toilet backup. SERVPRO is always Here to Help.

Flooded Basement

10/22/2019 (Permalink)

Ceiling drywall and insulation has fallen down This school in Folsom had a water tank explode above the ceiling in their Kitchen. It flooded the gymnasium and all of the classrooms.

Water damage can happen at any time. Your basement floods because of a toilet leak. Your septic tank backs up into your tub and toilet and floods the bathroom. SERVPRO of El Dorado Hills/Placerville understands your water loss. Our team of dedicated technicians will assess the damage to your home or business and walk you through the loss process. In El Dorado County, SERVPRO of El Dorado Hills/Placerville is your trusted resource for any type of flood, leak, or break. Call our office today at 916-933-3890 to be connected with an experienced staff member. That staff member will ask you pertinent questions regarding your home and the source of the water. Technicians will be out to your home within 4 hours. We will get the water extracted, equipment placed, and be in contact with your insurance company before the end of the day.

Broken Fire Sprinkler in Placerville

10/22/2019 (Permalink)

Drying equipment placed in a flooded room This medical facility had a refrigerator leak in their break room. It affected multiple rooms.

Having a flooded office building or a broken pipe in a hospital can impact your business for weeks. SERVPRO of El Dorado Hills/Placerville has the staff and experience to handle any size water damage. We have handled small, one-room water losses to multi-story apartment buildings, multi-story office buildings, and hospitals/surgical centers. Fire sprinklers get damaged and flood office buildings. Water heaters break and flood hospitals. Toilet supply lines break or crack and flood three stories of apartments. SERVPRO of El Dorado Hills/Placerville is also routinely called for second opinions after other restoration companies have been out. Because of our reputation in the community, customers trust our judgment and opinion and they know that we will always be honest and up front about damages or lack thereof. SERVPRO of El Dorado Hills/Placerville has the knowledge, experience, and staff to restore your building to preloss condition and we always price fairly and accordingly.

Flooded basement Sutter Creek, CA

7/29/2019 (Permalink)

Homes and businesses flood every day, but it usually only happens once in a homeowner’s lifetime. You may not know how to navigate the process, but SERVPRO of El Dorado Hills/Placerville does! We handle all varieties of leaks, floods, and sprays on a daily basis. Contacting SERVPRO of El Dorado Hills/Placerville should be your first call in any emergency! Beginning the water restoration process immediately after discovering your broken pipe or broken supply line will prevent further damage and mold growth from forming. After we arrive on site and extract the water, we will begin placing drying equipment. Every loss is different and requires individual attention and evaluation of materials. SERVPRO of El Dorado Hills/Placerville will assist you with your insurance claim process and make sure that you stay informed regarding everything our drying process. No loss is too big for SERVPRO of El Dorado Hills. Our specific franchise location has successfully handled losses as small as a one-room toilet overflow in Jackson, CA to a 20,000 square foot flooded hospital in Sacramento, CA. We are your trusted water damage expert in El Dorado, Amador, and Sacramento Counties; just look at our reviews!

Commercial water damage El Dorado Hills, CA

7/29/2019 (Permalink)

This local school suffered a toilet overflow over a weekend. SERVPRO of El Dorado Hills/Placerville was called to clean and sanitize the structure.

Commercial water damage can be devastating to a business’s daily operation. Communication with building owners and tenants can be stressful, but SERVPRO of El Dorado Hills/Placerville can help all parties navigate the situation. Water filter breaks, pipe breaks, hot water heater leaks, air conditioning leaks, and sewage backups are commonplace in businesses, we can handle it all. SERVPRO of El Dorado Hills/Placerville routinely works with residential and commercial customers in all capacities and we are Here to Help. From medical facilities in Cameron Park and Placerville to apartment complexes in Elk Grove and Sacramento, we have handled all types of commercial water losses. We know how to navigate commercial insurances, but we also know that you may not want to use your insurance. At any time, we would be happy to provide you with a self-pay estimate so that you can make an informed decision that is the best for you.

Water Damage Placerville, CA

7/24/2019 (Permalink)

These customers were hoping to move into their home over the 4th of July weekend, but were greeted to a huge flood from their fridge!

When disaster hits, what do you do? You call SERVPRO of El Dorado Hills/Placerville! No matter the time of day or night, we are Here To Help. As part of a national brand, SERVPRO of El Dorado Hills/Placerville will work with your insurance company to ensure you get the best experience possible. Your home is your sanctuary, and having that disrupted can be gut-wrenching. If your toilet supply line breaks, your toilet overflows, your refrigerator supply line breaks in the middle of the night, or a pipe breaks while you’re on vacation, call our office to be connected with a compassionate, experienced staff member who will listen to your needs and get someone dispatched as quick as possible. SERVPRO of El Dorado Hills has one of the fastest response times in the industry. We know how important it is to get one of our technicians to you immediately to prevent any further damage. When your home floods and you have standing water in your basement, you don’t want to wait! Call us any time of day or night so that we can help you.

Unseen Water

2/1/2019 (Permalink)

This customer had their toilet overflow in the middle of the night. The water came out of the ceiling and into their mattress!

Let me paint you a picture: You wake up at 3am to take your toddler to use the bathroom and you step into the hallway and hear a splash. Uh oh! The toilet didn’t stop filling up after you went to bed last night! What do you do? You call SERVPRO of El Dorado Hills/Placerville! You are worried about the water you can see, but what about the water you can’t? Water on a second story can travel down into the first story and ruin ceilings, walls, and contents. Water will follow the path of least resistance, so seams in flooring or gaps in framing make an easy target. We will come out any time of day or night and assist you in your emergency. Our knowledgeable staff will make sure you are well informed and educated about the process.

Water Damage in Shingle Springs, El Dorado County

1/10/2018 (Permalink)

Water Damage Caused By Pin Hole Leak

Rats and mice can be one of the most destructive pests in a home or structure. Not only do they leave traces behind of feces, nests, and urine, but they also chew.... ON EVERYTHING!

Quick fact about rats and mice; their teeth never stop growing. This is why they are constantly chewing and gnawing on different materials in order to file down the front teeth. If they stopped shaving them down, their teeth would then grow in a spiral, resulting in an inability to eat which will then lead to death!

This home in Shingle Springs, El Dorado County experienced a PVC pipe leak due to rats and mice chewing on a piece of hard plastic holding two pipes together. The pin hole leak caused an extreme amount of water damage over a short amount of time! The homeowners knew just who to call for their emergency water damage restoration. SERVPRO of El Dorado Hills/Placerville has your back; we can even recommend a wonderful pest control company to you if you experience this kind of problem. Give us a call today for more details (916) 933-3890.

Water Intrusion

10/23/2017 (Permalink)

This past week, we had a customer call us because she discovered a wet spot in her living room. At first, she thought maybe her dog just had an accident in this house, but when it continued in the same spot for more than a few days, she became very suspicious. Soon after, while walking to her car in the morning, she noticed the outside hose faucet next to the house on full blast, and the source of the problem was resolved!!! But once the source has been found and shut off, what do you do next!?

You call SERVPRO of El Dorado Hills/Placerville at (916) 933-3890 to help with drying out your home and decontaminating all affected surfaces. Although the water coming from the faucet was clean, it had run through dirt and soil prior to seeping into the home. In this instance, it is always best to call SERVPRO, your local restoration experts to get the job done effectively!

Water Damage Restoration!

10/19/2017 (Permalink)

Here at SERVPRO of El Dorado Hills/Placerville, we pride ourselves on being the go-to restoration company for El Dorado County and the surrounding areas. Your home and business will always be in good hands when our technicians come out for emergency water damage restoration. Our team is available and at your service 24 hours a day, 7 days a week, and 365 days a year! We are centrally located in the El Dorado Hills business park near Highway 50 for quick response to your emergency. With our technicians living only minutes from our office, we can respond “faster to any size disaster!” and focus on getting to our clients in an impressive amount of time. Give us a call if you’re ever in need of our services, (916) 933-3890, and SERVPRO of El Dorado Hills/Placerville will take action right away to help you with your water damage crisis!!!

Water Damage in Elk Grove

10/18/2017 (Permalink)

Have you ever noticed a "bubble" in the ceiling of your home or business? If you have, you may have a leak coming from the story above.

In this photo, you can see that we have removed the entire dining room ceiling. The guest bathroom directly above this room flooded due to a toilet tank malfunction causing the ceiling to collect an abundant amount of water between the dry wall and vinyl flooring. Leave it to the experts to dry out your structure. Popping bubbles in the ceiling could cause it to potentially fall and initiate secondary damage or worse, harm to the person(s) trying to fix the problem. SERVPRO of El Dorado Hills/Placerville is equipped with professionally trained technicians to get this kind of situation under control in a short amount of time. Call us today with any water damage questions or concerns. We can make it “Like it never even happened.”

The rain is coming! The rain is coming!

9/19/2017 (Permalink)

Flood in Downtown Placerville

Ladies and gentlemen, the rainy months of the year are just around the corner! Are you prepared for the storms that will arise this winter?

Last year, Downtown Placerville experienced a dramatic flood loss due to the river stream rising above ground level. Dozens of shops and stores flooded early in the morning due to an excessive amount of rain, and when employees and owners arrived to open their doors, storm water came spewing out.

Many shops did not have flood insurance, and because of this, their doors closed indefinitely. Don't let the weather take control of your life. Be prepared this season with the right insurance policy tailored to your geographical region, the surrounding elements such as rivers and streams, and make sure to keep valuables up and off of floors.

SERVPRO of El Dorado Hills/Placerville is ready for whatever may happen this season, and we hope you are too. Please give us a call if you have an emergency, and we can assure that someone will get to you ASAP. It's our job to keep our community safe and informed.

Water Losses

9/19/2017 (Permalink)

SERVPRO of El Dorado Hills/Placerville understands the need for immediate restoration services when your place of business has a major water loss. Not only does the water need to be extracted, but a professional should evaluate what kind of water made its way into and onto the carpet/flooring.

There are three categories of water when working in the restoration industry. First, we have category 1 - this will be clean water most likely coming from a toilet tank, sink, or refrigerator. The water will not contain contaminants and it will mostly likely not cause any kind of sickness if ingested. Category 2 water losses are typically from washing machines, dish washers, and any loss that may have been going on for over a week. Not many people know that soap is in fact a contaminant. Last but not least, we have category 3. This will include any kind of sewage loss that may occur in a business. Sewage is obviously something that will make you very sick if ingested due to all of the bacteria and viruses that run through our sewer system. If you do have a sewage loss, please call SERVPRO of El Dorado Hills/Placerville right away, and we will be there as soon as possible to clean up the mess. Please avoid cleaning sewage yourself as it is very harmful and without the proper personal protective equipment, it can cause major illness or even death.

Call SERVPRO of El Dorado Hills/Placerville for any and all of your emergency restoration needs. We are just a phone call away from making it "Like it never even happened!"

Water Loss in El Dorado Hills

5/3/2017 (Permalink)

In this photo you can see just how much water these curtains were able to soak up in a very short amount of time!

SERVPRO of El Dorado Hills/Placerville is ALWAYS at your service. We had a customer call us at 2AM because she woke up to grab a glass of water in the middle of the night, and discovered that the entire 1st floor of her home had flooded. What a rude awakening!

She called us right away, and we arrived shortly thereafter with water extractors, drying equipment, and dehumidifiers to get the ball rolling on this 3,000-square foot water loss. Thankfully, the water source came from the piping in the house, so extraction of the water and the drying process could occur ASAP. With equipment in place, our technicians left a few hours later knowing that this home owner was happy with our services. SERVPRO of El Dorado Hills/Placerville will reach your destination within 4 hours, and that’s a promise whether it be day or night, we’ve got you covered.

Feel free to call us anytime at (916) 933-3890 – we’re available 24/7.

Water Damage El Dorado Hills

10/12/2016 (Permalink)

This customer in El Dorado Hills had a toilet supply line break when her dogs chewed through it.

SERVPRO of El Dorado Hills/Placerville is the leading restoration vendor for water damage, fire damage, mold damage, odor remediation, and bio-hazard and crime scene cleanup. We treat our customers right and they know that we have their best interests at heart.

SERVPRO of El Dorado Hills/Placerville is equipped to handle any size flood or water damage that you may have in your home or business. We have a large storehouse of equipment and access to additional equipment, should it be needed. We have a fleet of vehicles that are stocked and ready to respond to your call for need at any time of day or night.

Not only does SERVPRO of El Dorado Hills/Placerville have many contracts with national insurance companies such as State Farm, Nationwide, The Hartford, and more, we are also a preferred vendor for many insurance companies locally such as Travelers and Farmers. We know that this is a difficult process to navigate, so let us help you. We will respond to your emergency and let you know whether it would benefit you to file an insurance claim, or if our cost will even meet your deductible.

Flood Damage El Dorado Hills

10/12/2016 (Permalink)

SERVPRO of El Dorado Hills/Placerville is a family-owned business that has your family's best interests at heart. We know what it means to have a disaster happen in your home and we know how to make it like it never even happened.

SERVPRO of El Dorado Hills/Placerville is dedicated to the residents of El Dorado County and Sacramento County. We want to help you make your water damage or fire damage better. With patented cleaning techniques and products, our dedicated team is available 24/7.

SERVPRO of El Dorado Hills/Placerville serves Sacramento, Natomas, Folsom, Rancho Cordova, El Dorado Hills, Placerville, Cameron Park, Shingle Springs, Diamond Springs, El Dorado, Rescue, Pilot Hill, and everywhere in between. We have seen everything you can imagine in the way of water damage. This includes frozen pipes, busted manifolds, pipes that have been eaten by rodents, supply lines chewed by dogs, refrigerator supply lines and ice makers, improperly installed dishwashers and washing machines, backyard flooding, roof leaks, toilet overflows, toilet backups, sink drain backups, and many more. You name it, we've seen it! Every situation is unique and we will treat your home and family with the respect that they deserve.

Flood Damage El Dorado County

10/12/2016 (Permalink)

This customer in Cameron Park had their home flood after a recent rain. We had to save the granite countertop, saving them a lot of money.

With Hurricane Matthew ravaging the East Coast, now is a great time to talk about flood damage. Rain and snow are almost here (hopefully) and that means flooding. Only some properties are properly graded with enough drainage to cope with heavy rains. We want to make sure that you know that you have a friend and a company to call.

SERVPRO of El Dorado Hills/Placerville is the leading expert in Sacramento County and El Dorado County. We service Sacramento, Folsom, El Dorado Hills, Cameron Park, Shingle Springs, El Dorado, Placerville, Rescue, Diamond Springs, and everywhere in between. We know that navigating insurance claims is not easy, especially when you and your family have just experienced a disasterous event! SERVPRO of El Dorado Hills/Placerville is a preferred vendor for many insurance companies nationally, like State Farm, Nationwide, Liberty Mutual, Safeco, and The Hartford. Locally, we have worked hard to be a preferred vendor for Travelers, Farmers, Geico, Homesite, and more. We want you to feel taken care of.

Call us today with any water damage questions you may have and you will be connected with a knowledgeable technician that will be able to help you. We look forward to making it "Like It Never Even Happened."



Rain in El Dorado County

9/21/2016 (Permalink)

This photo was from a roof leak a customer had. His ceiling came down!

Hey guys, we had rain today! Which reminds me, are you ready for fall and winter? Cold weather, Apple Hill, and more importantly, rain and snow!

As temperatures fall and the seasons change, the pace in El Dorado County slows down a bit. If you have a second home or vacation property in El Dorado County that you are about to vacate, make sure that it is winterized! Cold nights are already here and we have had some calls already this season about frozen pipes in vacant homes. We want to make sure that you are prepared for winter.

If your home or business experiences a water leak, call SERVPRO of El Dorado Hills/Placerville. We will come check it out for you at no charge and give you professional recommendations on what course of action you should pursue. We want you to be aware of all the potential outcomes before you submit an insurance claim. Many of our customers have water damage that doesn't even meet their deductible. We are a preferred vendor nationally for most insurance companies and are a preferred vendor locally for most of the adjusters. We know what it means to be a member of this community and we want you to feel taken care of.

Water Damage El Dorado County

8/30/2016 (Permalink)

This customer's home flooded because of a refrigerator leak. This was the only sign of damage.

Water damage can happen to anyone. Most people think of water damage as a flooded basement, broken pipe, or overflowed toilet. However, water damage can be as small as a leaky refrigerator or leaky sink. Sometimes, those small sources can cause huge problems. A customer in Somerset, CA noticed that several of the floor boards in her kitchen and dining room were warped and disfigured. She called SERVPRO of El Dorado Hills/Placerville. We were on site within one hour of her call and used our state-of-the-art moisture sensors and infrared camera to detect the source of the loss. Her refrigerator had been leaking for several days and she had no idea.

SERVPRO of El Dorado Hills/Placerville is your water restoration contractor. We are here to help. If you notice a musty smell, have standing water, sewage backup, toilet overflow, mold growth, or warped flooring and you suspect you have water damage, please call us at (916) 933-3890.

SERVPRO of El Dorado Hills/Placerville has IICRC certified water remediation technicians, operating to the highest of industry standards. We are available 24/7, ready to respond to your loss. Your health and safety are our priority. We are a preferred vendor for most insurance companies and will work diligently to ensure you and your family are back on your feet quickly.

Our dedicated team is ready to help you in the event of a loss. Don't despair! Call us for repair.

Broken pipe? Flooded floor? Sewage? Fridge Leak? Mold? Call SERVPRO of El Dorado Hills/Placerville at (916) 933-3890. We make it, "Like it never even happened."

Your local water restoration experts

4/12/2016 (Permalink)

In this house, water caused the ceiling drywall to collapse!

Did you know that SERVPRO of El Dorado Hills/Placerville is your local water damage restoration professional? We serve all of El Dorado County!

Being located in the business park in El Dorado Hills, we are very central to our major population centers. Unlike other companies based out of Rancho Cordova or Sacramento, we are able to quickly respond to any emergency. We are located less than a 30 minute drive from most of our service areas.

Would you rather have a company take four hours to get to your home, or one hour? We also pride ourselves on hiring locally so that all of our technicians are able to rapidly respond and arrive at our office within minutes of receiving your call.

SERVPRO of El Dorado Hills/Placerville operates to the highest of industry standards, set by the Institute of Inspection, Cleaning, and Restoration Certification, also known as the IICRC. We are fully licensed and bonded, ensuring that the work in your home or in your business is done to the best of our ability.

Our dedicated technicians are well trained and can assist you with any questions you may have regarding the restoration process. We are here to make your life easier! From Cameron Park, to El Dorado Hills, to Placerville, to Shingle Springs, let us help you. Being a national company, SERVPRO has developed a renowned reputation with insurance companies and homeowners alike.

Trust your local water damage restoration professionals at SERVPRO of El Dorado Hills/Placerville. You will love us. We would stake our reputation on it!

Placerville are you ready for rain on Sunday?

11/13/2015 (Permalink)

Precipitation map from

Placerville and surrounding areas are forcasted to get rain on Sunday November 13, are you prepared?

This isn't our first rainstorm in the past weeks but it may be the first where overnight temperatures are forecasted to get into the low 30s or high 20s. Rain with freezing temperatures means ice and snow. Make sure your home is prepared!

As always, call our office at (916) 933-3890 if you have any problems. We will be out to help you rain or shine. Our technicians are available 24/7 to assist you with any emergency.

Please visit for more information on the approaching storm.

As always, be prepared and be safe. Call SERVPRO of El Dorado Hills/Placerville with any questions or concerns. We would be happy to inspect any damage that you may have and give you a professional recommendation on the next steps.

Leaky Roof?

11/2/2015 (Permalink)

Leaky rooves can cause many problems, to your home and your belongings. Rainfall is great! .....just not when it comes inside!

If you notice a roof leak, call our office at 916-933-3890. We are available 24/7 to help. Not only will we make sure the leak is temporarily stopped, we will assess the damage. With our state-of-the-art moisture meters and infrared cameras, our certified technicians will inspect your home and detect areas of moisture.

Did the water come through your attic? Are there animal feces up there? We will make sure that we discover the entry point for the water and discern the cleanliness and take appropriate measures to restore your home.

Take appropriate precautions if you notice a leak! Make sure that you do not turn on any lights or plug in any appliances in the area until they have been checked for water damage. You don't need an electrical fire in addition to your water damage! The safety of your family is our concern.

We would be honored to help you and your family in the event of a problem. Please call our office at any time. You will be connected with a qualified technician who will assist you. The Institute of Inspection Cleaning and Restoration Certification certify all of our technicians in Water Restoration. You can feel confident that SERVPRO of El Dorado Hills/Placerville will restore your home using the highest of industry standards.

In advance, the dedicated team at SERVPRO of El Dorado Hills/Placerville thanks you for your business and is honored to help you and your family. 


9/25/2015 (Permalink)

Congratulations to three of our employees: Bill, Devin, and Kelsey, for passing their Water Restoration Techniques (WRT) class with flying colors! Our employees receive the most up-to-date training so that they are better equipped to help you during your loss.

It is important for all of our employees to know how to best help you during your loss, so that when you call our office at (916) 933-3890, you will be speaking with a knowledgeable person. SERVPRO of El Dorado Hills/Placerville is committed to your needs. You, our customer, are important to us!

In addition to continued training, we also institute weekly and job-specific safety meetings. This ensures that you and your home are as safe as possible during our work, and our employees are safe too. If you have any concerns or questions about our work practices or products, please don't hesitate to ask! Safety is our primary concern on any job. We want you, your family, your pets, and your home to be safe and secure.

Call SERVPRO of El Dorado Hills/Placerville today to reach one of our dedicated and knowledgeable employees. We ALWAYS answer the phone. We know that this is a confusing time for you and we are here to help.